At a Glance
- Tasks: Manage installation operations for Big & Bulky products and ensure high-quality customer experiences.
- Company: Join JINGDONG Logistics, a leading tech-driven supply chain provider.
- Benefits: Competitive salary, great locations, and a supportive culture focused on growth.
- Other info: Diverse workplace with global opportunities to make an impact.
- Why this job: Shape the future of logistics with innovative technology and meaningful challenges.
- Qualifications: Degree in Operations or related field; experience in installation or technical operations.
The predicted salary is between 45000 - 55000 £ per year.
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement.
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Location: Luton
Employment Type: Full-time on site role
Role Overview
The Installation Manager is responsible for managing and scaling Joybuy’s installation and assembly services for Big & Bulky products. This role oversees installation partners, field operations, service quality, and customer experience, ensuring safe, on-time, and high-quality installations while controlling costs and meeting service-level agreements.
Key Responsibilities
- Installation Operations
- Manage end-to-end installation operations for furniture, appliances, and oversized items
- Plan and coordinate daily and weekly installation capacity in line with order volumes
- Ensure installations are completed on time, right-first-time, and in line with Joybuy standards
- Partner & Technician Management
- Recruit, onboard, and manage installation partners, contractors, and service providers
- Define installation SOPs, quality standards, and training requirements
- Monitor partner performance, productivity, and compliance with SLAs
- Customer Experience
- Own installation-related customer experience, including scheduling, communication, and issue resolution
- Work closely with Customer Service to handle escalations, re-visits, and compensation cases
- Track and improve CSAT, NPS, and first-time installation success rates
- Quality, Safety & Compliance
- Ensure all installation activities comply with health, safety, and regulatory requirements
- Implement safety training and audits to reduce incidents and damages
- Drive quality control processes, inspections, and root-cause analysis
- Cost & Performance Management
- Manage installation budgets, cost per install, and partner fees
- Track KPIs such as installation lead time, rework rate, damage rate, and cost efficiency
- Identify opportunities to improve productivity, standardisation, and scalability
- Cross-Functional Collaboration
- Partner with Big & Bulky, Logistics, Warehouse, and Last-Mile teams to ensure smooth handoffs
- Support Commercial and Category teams with installation feasibility, pricing, and service design
- Contribute to new product onboarding and installation readiness
Qualifications & Experience
- Bachelor’s degree in Operations, Engineering, Logistics, or a related field (preferred)
- Experience in installation, field service, home delivery, or technical operations
- Strong experience managing external service providers or technician networks
- Knowledge of furniture, appliance, or home installation processes
- Solid understanding of health & safety standards and field compliance
- Strong operational, analytical, and problem-solving skills
- Customer-focused mindset with experience managing service quality at scale
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Installation Manager in Luton employer: JD.COM INTERNATIONAL UK LTD
At JINGDONG Logistics, we pride ourselves on being a forward-thinking employer that champions innovation and collaboration in the logistics sector. Our supportive, people-first culture fosters professional growth and offers competitive salaries, while our global reach provides unique opportunities to work with cutting-edge technology in a dynamic environment. Join us to make a meaningful impact as we shape the future of supply chain solutions together.
Contact Details:
JD.COM INTERNATIONAL UK LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Installation Manager in Luton
✨Get Involved in Industry Events
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✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
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We think you need these skills to ace Installation Manager in Luton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to JD.COM INTERNATIONAL UK LTD:This is your chance to really connect with the team at JD.COM INTERNATIONAL UK LTD. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at JD.COM INTERNATIONAL UK LTD
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with JD.COM INTERNATIONAL UK LTD.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show JD.COM INTERNATIONAL UK LTD that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at JD.COM INTERNATIONAL UK LTD. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
