Project Management Office (PMO) Specialist in London

Who We Are

Joybuy is JD.com’s dedicated retail platform for Europe, offering products across a wide range of categories. Operating across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer-first mindset. Backed by JD.com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that is speedy, reliable, and genuinely enjoyable.

What We Offer

Joining Joybuy means becoming part of a business where people, innovation, and impact work together to shape the future of cross-border e-commerce. You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value. With a competitive salary, great office locations, and a supportive, people-first culture, you’ll have the space to grow your career, learn from talented colleagues, and make a genuine impact in a fast-expanding international business.

About The Team

You’ll be joining the Joybuy team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Job Responsibilities

• Business Review & Business Model Development: Full responsibility for business architecture organizational framework; continuously review and decompose existing business model, transaction chains, ecosystem structures, settlement and fulfillment flows. Champion top-level design for new business models, new business scenarios, and new market expansion, based on the company's business direction; output clear business flow diagrams, business models, and landing roadmap.
• Business Solutions & Mechanism Building: Independently output comprehensive business solutions, optimization plans, and process reengineering designs targeting business pain points, process blockers, system capability gaps, and risk & settlement bottlenecks. Accumulate standardized business platforms, promotional mechanisms, and operating norms.
• Strategic Program Governance & Full-lifecycle Execution: Orchestrate company-wide strategic projects, key initiatives, and system upgrade programs; own project initiation, objective breakdown, milestone management, resource coordination, risk control, progress tracking and delivery acceptance. Collaborate cross-functionally across departments to resolve blockers and ensure on-time, high-quality delivery of project objectives.
• Project Process Management & System Building: Establish and optimize the cross-border business project management system, review mechanisms, and delivery standards; unify project rhythm and specifications. Track project implementation results, conduct data review, issue attribution, and mechanism iteration to continuously improve business delivery efficiency and project delivery quality.
• Decision Support & Executive Reporting: Aggregate and synthesize key business progress, project milestones, risk issues, and solution value. Issue recurring weekly reports, monthly reports, and dedicated project materials; provide updates to management on execution progress. Provide decision-making basis for business leadership to drive implementation of critical resources and key decisions.

About you

• Bachelor's degree in Business Administration, Project Management, or a related field.
• Minimum of 3-5 years of experience in a Project Management Office (PMO) or project coordination role.
• Strong understanding of project management methodologies (e.g., Waterfall, Agile, Scrum).
• Proficiency in project management software (e.g., MS Project, Jira, Asana), and AI tools.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Strong analytical and problem-solving abilities.
• Exceptional communication (written and verbal) and interpersonal skills.
• PMP or PRINCE2 certification is a plus.
• Experience working in an international or e-commerce environment is desirable.

At Joybuy, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.