JD Star Graduate Account Manager (Marketplace)

Company Overview

At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference. JD.com is expanding worldwide through a digitally intelligent, cross‑border supply chain and world‑class logistics network, with teams in China, the U.S., Europe, APAC, and the Middle East.

Program Overview

You’ll be joining a JD Star (JDS) Graduate Role, a semi‑structured early‑career pathway designed to accelerate young professionals whilst making an impact in your role at JD.com. Over your first year, you’ll take on meaningful projects, build technical and leadership skills, and gain exposure to the world‑class functions driving JD’s global growth.

Responsibilities

• Customer Development and Performance Achievement: develop large enterprise clients such as Fortune500 companies, large listed companies, state‑owned enterprises, and central SOEs; execute sales plans, achieve performance and customer development targets, and expand sales business.
• Solution Development and Execution: sign contracts with large enterprise clients, prepare and execute sales and service plans, provide comprehensive bundled solutions to meet procurement needs.
• Opportunity Identification and Operations Maintenance: identify business opportunities, lead and assist in the operations and maintenance of signed clients, implement optimization measures, create marketing and application scenarios, and enhance customer experience.
• Information Feedback and Communication: understand market and customer needs, provide feedback on industry‑related information, strengthen collaboration with internal operations and business teams, and coordinate online procurement, payment recovery, and after‑sales service for clients.
• Receivables Collection and Customer Relationship Maintenance: responsible for collecting receivables from clients with payment terms, regularly provide after‑sales service, continuously strengthen customer relationship building, and improve customer satisfaction and loyalty.

Qualifications

• 2025/2026 undergraduates or graduates with a degree in Business, Marketing, Finance, or a related field.
• Strong interest in B2B sales and account management.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with large enterprise clients.
• Strong commercial awareness and analytical mindset, with the ability to identify business opportunities and support sales strategy execution.
• Good organizational and project management skills, capable of handling multiple client accounts and coordinating across internal teams.
• Proactive, target‑driven, and resilient, with a willingness to learn, take ownership, and thrive in a fast‑paced, performance‑oriented environment.

Equal Opportunity Statement

At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.