At a Glance
- Tasks: Lead and motivate a team of delivery drivers while ensuring top-notch customer service.
- Company: Dynamic logistics company focused on safety and performance.
- Benefits: Competitive pay, inclusive culture, and opportunities for growth.
- Other info: Join a diverse team committed to excellence and safety.
- Why this job: Make a real impact in a fast-paced environment while developing leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and hands‑on Delivery Station Supervisor to take a leading role in the day‑to‑day running of the depot. This role is primarily focused on managing driver performance, delivering excellent customer service, and ensuring the station consistently achieves its key operational KPIs. The successful candidate will be a strong people leader who thrives in a dynamic logistics environment, prioritises safety, and drives performance through coaching, accountability, and effective operational planning.
Key Responsibilities
- Driver Team Leadership
- Lead, motivate, and supervise a team of delivery drivers (3PL).
- Conduct daily briefings and route reviews to ensure clarity of expectations.
- Monitor driver performance and provide regular coaching and feedback.
- KPI Performance Management
- Drive continuous improvement and accountability to consistently achieve the following 4 key KPIs:
- First Time Delivery Success (FTDS) – Maximise successful first‑attempt deliveries through route optimisation, driver coaching, and address accuracy checks.
- On Time Pick Up – Ensure all collections are completed within agreed time windows.
- Customer Complaint Rate – Minimise complaints through high service standards, proactive communication, and issue resolution.
- Parcels Per Route (PPR) – Work with Site Lead and the wider Last Mile team to optimise route productivity while maintaining service quality and safety standards.
- Customer Service Excellence
- Champion a customer‑first, every parcel culture across the delivery team.
- Investigate and resolve customer issues quickly and professionally.
- Monitor service quality and ensure company standards are upheld.
- Collaborate with customer service teams to close feedback loops and prevent recurring issues.
- Operational & Warehouse Oversight
- Oversee daily dispatch and return processes to ensure smooth station operations.
- Ensure accurate parcel scanning, sorting, and load‑out procedures.
- Report on daily KPI results to the Last Mile leadership team.
- Maintain clear communication between warehouse, drivers, and management.
- Health, Safety & Compliance
- Promote and enforce a strong safety culture.
- Ensure compliance with all health & safety policies and driving regulations.
- Conduct safety briefings and incident investigations when required.
- Monitor vehicle and equipment standards.
- Ensure the station operates safely and efficiently at all times.
We are committed to building a diverse and inclusive workplace where everyone can thrive. We are an equal‑opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Delivery Station Supervisor in Camden Town employer: JD.COM INTERNATIONAL UK LTD
As a Delivery Station Supervisor in Camden, you will join a dynamic and inclusive team that prioritises safety and operational excellence. Our company fosters a culture of growth and development, offering robust training and coaching opportunities to enhance your leadership skills while ensuring you play a pivotal role in delivering exceptional customer service. With a commitment to diversity and a focus on achieving key performance indicators, we provide a rewarding environment where your contributions are valued and recognised.
Contact Details:
JD.COM INTERNATIONAL UK LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Station Supervisor in Camden Town
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Delivery Station Supervisor, especially around leadership and performance management.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've motivated teams or resolved conflicts. This is key for a role that involves leading delivery drivers and ensuring customer service excellence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Delivery Station Supervisor in Camden Town
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Delivery Station Supervisor role. Highlight your leadership experience, especially in logistics or team management, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your previous experiences have prepared you for managing driver performance and ensuring customer service excellence.
Showcase Your KPIs Knowledge:Since KPIs are a big part of this role, mention any relevant metrics you've worked with before. Whether it's improving delivery success rates or minimising complaints, we want to see how you can drive performance!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at JD.COM INTERNATIONAL UK LTD
✨Know Your KPIs
Familiarise yourself with the key performance indicators mentioned in the job description. Be ready to discuss how you’ve successfully managed similar metrics in the past, like First Time Delivery Success or On Time Pick Up. This shows you understand the role's priorities and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in a fast-paced environment. Think about specific situations where you motivated your team, conducted briefings, or provided coaching. Highlighting your people management skills will demonstrate that you’re the proactive leader they’re looking for.
✨Customer Service Mindset
Be ready to talk about your approach to customer service. Share instances where you resolved complaints or improved service quality. Emphasising a customer-first attitude aligns perfectly with the company’s culture and shows you’re committed to excellence.
✨Safety First
Understand the importance of health and safety in logistics. Prepare to discuss how you’ve promoted safety in previous roles, whether through training, compliance checks, or incident investigations. This will reassure them that you prioritise a safe working environment.
