At a Glance
- Tasks: Lead and motivate a team of delivery drivers while ensuring top-notch customer service.
- Company: Join JINGDONG Logistics, a people-first company focused on growth and impact.
- Benefits: Enjoy a competitive salary, great locations, and opportunities for skill development.
- Other info: Be part of a diverse and inclusive workplace where everyone can thrive.
- Why this job: Make a real difference in a fast-evolving industry while enhancing your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and hands‑on Delivery Station Supervisor to take a leading role in the day‑to‑day running of the depot. The role primarily focuses on managing driver performance, delivering excellent customer service, and ensuring the station consistently achieves its key operational KPIs.
Key Responsibilities
- Driver Team Leadership: Lead, motivate, and supervise a team of delivery drivers (3PL). Conduct daily briefings and route reviews, monitor driver performance, and provide coaching and feedback.
- KPI Performance Management: Drive continuous improvement to achieve the following KPIs:
- First Time Delivery Success (FTDS): Maximise successful first‑attempt deliveries through route optimisation, driver coaching, and address accuracy checks.
- On Time Pick Up: Ensure all collections are completed within agreed time windows.
- Customer Complaint Rate: Minimise complaints through high service standards, proactive communication, and issue resolution.
- Parcels Per Route (PPR): Work with Site Lead and the wider Last Mile team to optimise route productivity while maintaining service quality and safety standards.
- Customer Service Excellence: Champion a customer‑first culture, investigate and resolve customer issues quickly and professionally, monitor service quality, and collaborate with customer service teams to close feedback loops and prevent recurring issues.
- Operational & Warehouse Oversight: Oversee daily dispatch and return processes, ensure accurate parcel scanning, sorting, and load‑out procedures, report on daily KPI results, and maintain clear communication between warehouse, drivers, and management.
- Health, Safety & Compliance: Promote and enforce a strong safety culture, ensure compliance with all health & safety policies and driving regulations, conduct safety briefings and incident investigations, and monitor vehicle and equipment standards.
Benefits
Competitive salary, great locations, and a supportive, people‑first culture that offers space to take on meaningful challenges, grow skills, and make a real impact in a fast‑evolving industry.
Delivery Station Supervisor in Cambridge employer: JD.COM INTERNATIONAL UK LTD
At JINGDONG Logistics, we pride ourselves on being an excellent employer, offering a competitive salary and a supportive, people-first culture in the vibrant city of Cambridge. Our commitment to employee growth is evident through continuous training opportunities and a focus on meaningful challenges, allowing you to make a real impact in a fast-evolving industry while working alongside a diverse team that champions customer service excellence.
Contact Details:
JD.COM INTERNATIONAL UK LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Station Supervisor in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your leadership skills! As a Delivery Station Supervisor, they'll want to see how you can motivate a team. Share examples from your past experiences where you led a team to success.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Delivery Station Supervisor in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Delivery Station Supervisor role. Highlight your leadership experience, customer service skills, and any relevant KPIs you've managed in the past.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, improved performance, or resolved customer issues. Make it personal and engaging!
Showcase Your Problem-Solving Skills:In your application, emphasise your ability to tackle challenges head-on. Whether it's minimising complaints or optimising routes, we want to see how you approach problem-solving in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at JD.COM INTERNATIONAL UK LTD
✨Know Your KPIs
Familiarise yourself with the key performance indicators mentioned in the job description. Be ready to discuss how you’ve successfully managed similar metrics in the past, like First Time Delivery Success or On Time Pick Up. This shows you understand what’s important for the role.
✨Showcase Leadership Skills
Prepare examples of how you've led and motivated teams before. Think about specific situations where you conducted briefings or provided coaching to improve performance. Highlighting your hands-on leadership style will resonate well with the interviewers.
✨Customer Service Focus
Since customer service excellence is a priority, come equipped with stories that demonstrate your ability to resolve complaints and enhance customer satisfaction. Discuss proactive communication strategies you've used to prevent issues from arising.
✨Health and Safety Awareness
Be prepared to talk about your experience with health and safety compliance. Share any relevant training or initiatives you've implemented to promote a strong safety culture. This will show that you take these responsibilities seriously and can maintain high standards.
