JD.com is seeking a strategic CX leader in the UK to drive customer experience improvements by analyzing needs and trends, formulating strategies, and optimizing service processes. You will collaborate with business units to address pain points and boost customer satisfaction.
The role also focuses on team management and talent development, exploring innovative service models, and making data-driven decisions to mitigate risks and enhance efficiency.
#J-18808-Ljbffr
CX Improvement Leader: Strategy, Innovation & People employer: JD.COM INTERNATIONAL LIMITED
At JD.com, we pride ourselves on being an exceptional employer that fosters a people-first culture, where innovation and personal growth are at the forefront. Our competitive salary packages, coupled with access to global projects and a commitment to inclusivity, create an environment where every employee can thrive and make a meaningful impact. Join us in our dynamic location, where collaboration and high-quality results drive our success in shaping the future of technology and supply chain ecosystems.
Contact Details:
JD.COM INTERNATIONAL LIMITED Recruitment Team
