A leading e-commerce platform based in the UK is seeking a Customer Service Associate to manage escalations and improve customer support processes. Responsibilities include establishing escalation procedures, monitoring service offerings, and liaising between departments. The ideal candidate possesses strong communication skills in both English and Mandarin, ideally has a background in eCommerce, and is driven to enhance seller and creator experience. This full-time position emphasizes collaboration and analytical capabilities.
Senior Merchant Support Escalations Lead (Mandarin) employer: JD.com, Inc.
At JD.com, we pride ourselves on being an exceptional employer that fosters innovation and growth in a vibrant, people-first culture. As an intern in our international procurement team based in the heart of London, you'll engage in meaningful projects, receive competitive compensation, and benefit from a supportive environment that champions continuous learning and development. Join us to kick-start your career while contributing to global initiatives alongside talented colleagues from around the world.
