JD.com, a cross-border e-commerce leader, is hiring a Manager to own our BPO partner network supporting marketplace sellers. You will govern vendor performance, lead training and quality programs, and manage escalation processes across teams in a fast-paced environment.
Based in London, the role requires 7+ years in BPO/vendor management, strong stakeholder skills, and fluency in English. Familiarity with Excel, SQL, BI tools, Salesforce Service Cloud and Zendesk is preferred.
#J-18808-Ljbffr
Senior BPO Vendor Management & Quality Lead employer: JD.com, Inc.
At JD.com, we pride ourselves on being an exceptional employer that fosters innovation and growth in a vibrant, people-first culture. As an intern in our international procurement team based in the heart of London, you'll engage in meaningful projects, receive competitive compensation, and benefit from a supportive environment that champions continuous learning and development. Join us to kick-start your career while contributing to global initiatives alongside talented colleagues from around the world.
