At a Glance
- Tasks: Manage relationships with partners to drive growth and support sellers in our marketplace.
- Company: Join JD.com, a global leader in technology and supply chain innovation.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace with global opportunities.
- Why this job: Be part of a dynamic team making a real impact in e-commerce.
- Qualifications: 3-5 years in e-commerce or account management; strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
What We Offer
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Location: London
About the Role
As a Marketplace / Ecosystem Partner Account Manager, you own the end-to-end relationship with third-party service and technology partners (ISVs, integrators, solution providers) that enable JD's marketplace sellers. You drive partner onboarding, activation and revenue growth, and you are the single accountable point connecting sellers, partners and internal marketplace teams. Your goal: turn these partners into a reliable engine that grows seller success.
Key Responsibilities
- Partner & account management: Own the relationship for key ISV/integrator/ecosystem partners; drive commercial negotiation, onboarding, activation and long-term growth.
- Seller enablement: Support newly launched sellers through the onboarding funnel to hit launch targets.
- Commercial growth: Identify and pursue opportunities to grow seller/partner revenue and adoption.
- Cross-functional alignment: Interface with CS, Fulfillment, Seller Ops, Product and R&D — align on who does what for servicing.
- Escalation & trust: Own first-line escalation for partner/seller issues; ensure disputes route to the right track, not left unhandled.
- Reporting: Track onboarding, GMV, seller health metrics and surface risks early.
Requirements
- 3–5 yrs in e-commerce marketplace / seller management / account management (two-sided marketplace preferred).
- Experience with ISV/integrator ecosystems or SaaS partner programs.
- Proven ability to manage key accounts and grow seller/partner revenue.
- Data-driven: translate metrics (GMV, activation, onboarding) into action.
- Excellent communication + stakeholder influence (internal + external).
- English professional working proficiency.
- Cross-functional, self-driven, comfortable in a fast-moving environment.
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Marketplace / Ecosystem Partner Account Manager in London employer: JD.com, Inc.
At JD.com, we pride ourselves on being an exceptional employer that fosters innovation and growth in a vibrant, people-first culture. As an intern in our international procurement team based in the heart of London, you'll engage in meaningful projects, receive competitive compensation, and benefit from a supportive environment that champions continuous learning and development. Join us to kick-start your career while contributing to global initiatives alongside talented colleagues from around the world.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace / Ecosystem Partner Account Manager in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like JD.com, Inc. are looking for when hiring for a Marketplace / Ecosystem Partner Account Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to JD.com, Inc. for the Marketplace / Ecosystem Partner Account Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at JD.com, Inc. as a Marketplace / Ecosystem Partner Account Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out JD.com, Inc.’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Marketplace / Ecosystem Partner Account Manager.
We think you need these skills to ace Marketplace / Ecosystem Partner Account Manager in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at JD.com, Inc., make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with JD.com, Inc.'s goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at JD.com, Inc.. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at JD.com, Inc.
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that JD.com, Inc. uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at JD.com, Inc.. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
