JD.com is seeking a strategic CX leader in the UK to drive customer experience improvements by analyzing needs and trends, formulating strategies, and optimizing service processes. You will collaborate with business units to address pain points and boost customer satisfaction.
The role also focuses on team management and talent development, exploring innovative service models, and making data-driven decisions to mitigate risks and enhance efficiency.
CX Improvement Leader: Strategy, Innovation & People employer: JD.com, Inc.
At JD.com, we pride ourselves on being an exceptional employer that fosters innovation and growth in a vibrant, people-first culture. As an intern in our international procurement team based in the heart of London, you'll engage in meaningful projects, receive competitive compensation, and benefit from a supportive environment that champions continuous learning and development. Join us to kick-start your career while contributing to global initiatives alongside talented colleagues from around the world.
