Location: Coventry
About the Role
We are seeking a dynamic and experienced Delivery Station Manager to oversee our last-mile delivery processes, responsible for driving team performance and ensuring operational efficiency.
This position is ideal for someone who possesses strong leadership skills and has a proven track record in management, ensuring that all team members work efficiently to meet our organisational goals.
If you're a proactive leader with a passion for logistics and people development, this could be the role for you.
Responsibilities
- Overseeing day-to-day delivery station operations, including planning, resource allocation, and execution of last-mile deliveries.
- Leading, motivating and managing a high-performing team through effective recruitment, training, and performance management.
- Conducting daily team briefings to align staff with targets and reinforce company values.
- Ensuring adequate staffing and resource levels to meet changing operational demands.
- Promoting a positive and collaborative workplace culture focused on accountability and development.
- Establish a responsibility-oriented team culture and promote continuous improvement
- Monitor core operational indicators, formulate improvement plans to enhance efficiency and customer experience.
- Monitoring operational KPIs and implement improvements to drive efficiency and customer satisfaction.
- Resolving service issues promptly to ensure smooth delivery operations.
- Maintaining compliance with all safety, security, and quality standards.
Qualifications
- Experience in Logistics, Operations Management, Business, or related discipline.
- 3+ years’ experience in logistics or warehouse operations, ideally with last-mile delivery.
Required Skills
- Proven ability to lead and develop diverse teams in a fast-paced environment.
- Strong communication and coaching skills.
- Skilled in data-driven operations, proficient in logistics systems (WMS) and Microsoft Office software
- Excellent cross-departmental collaboration and problem-solving skill
- Data-driven mindset with experience using KPIs to guide decisions.
- Proficient in logistics systems and Microsoft Office tools.
Preferred Skills
- Knowledge of last mile delivery operations.
- Background in e-commerce, courier, or delivery service operations.
- Familiarity with delivery management platforms and routing optimisation tools.
Pay range and compensation package
Competitive per year + benefits
Equal Opportunity Statement
We are committed to diversity and inclusivity.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Distribution
Industries
- Transportation, Logistics, Supply Chain and Storage and Online and Mail Order Retail
Delivery Station Manager in Coventry employer: JD.com, Inc.
At JD.com, we pride ourselves on being an exceptional employer that fosters innovation and growth in a vibrant, people-first culture. As an intern in our international procurement team based in the heart of London, you'll engage in meaningful projects, receive competitive compensation, and benefit from a supportive environment that champions continuous learning and development. Join us to kick-start your career while contributing to global initiatives alongside talented colleagues from around the world.
