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- Tasks: Manage operations and client relationships in a fast-paced FinTech environment.
- Company: Join a rapidly growing global Specialist Lending Platform in trade finance.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Why this job: Be at the forefront of innovative finance solutions and make a real impact.
- Qualifications: Experience in Operations or Client Services within Financial Services or FinTech.
- Other info: Fluency in English and French is required; additional languages are a plus.
The predicted salary is between 60000 - 80000 ÂŁ per year.
We are working with a fast-growing, global Specialist Lending Platform at the forefront of trade finance and working capital solutions. Operating across multiple markets, this FinTech brings together credit technology, compliance, and operational excellence to deliver smarter purchasing finance for some of the world's leading technology businesses. The business is scaling rapidly, expanding into new geographies, and backed by an experienced and ambitious leadership team. They are now seeking a sharp, detail-oriented Relationship & Operations Manager to play a central role in that growth. This is a handsâon, clientâfacing, highâimpact position working daily across lenders, vendors, Finance, Legal, and Compliance â ideal for someone who thrives where precision and pace go hand in hand.
Key Responsibilities:
- Support credit analysis reviews and ongoing portfolio monitoring, including reviewing reseller financials, trendcards, and performance data â executing approved credit decisions, extensions, and limit changes with precision.
- Manage operational exceptions endâtoâend, including funding rejections, disputes, and credit note adjustments, coordinating resolution across vendors, lenders, RMs, Finance, and Legal to protect funding timelines and portfolio quality.
- Lead KYC and AML onboarding for resellers, vendors, and lenders, ensuring all compliance requirements are met in line with lender and regulatory standards, and maintaining auditâready documentation at all times.
- Operationalise legal documentation including Notices of Assignment, Program Letters, and Legal Opinions, ensuring these are correctly reflected in operational setup and workflows across programs.
- Produce and maintain robust operational, compliance, and creditârelated reporting, supporting weekly and monthly portfolio reviews and ensuring documentation is always auditâready.
- Identify and drive process improvement initiatives, partnering with the technology team to define, test, and implement automation enhancements via the company's proprietary platform.
- Standardise operational processes across markets, balancing the need for consistency with sensitivity to local regulatory requirements â playing a key role in enabling scalable, compliant growth.
Experience Required:
- Solid handsâon experience in Operations/Client Services/Account Management in the Financial Services or FinTech space, along with KYC onboarding, AML processes, and compliance controls.
- Demonstrated experience working with legal documentation related to Accounts Receivable Purchase or trade finance programs, including Notices of Assignment and Program Letters.
- Proven background in operations, middle office, or trade finance, with a solid grasp of invoice processing, funding mechanics, and exception handling. An understanding of credit analysis, financial statement reviews, and portfolio monitoring would be highly desirable.
- Highly detailâoriented with excellent stakeholder coordination skills â comfortable working across multiple internal and external teams simultaneously in a fastâmoving environment.
- Degreeâeducated in Finance, Business, or a related discipline; fluency in both English and French is required, with additional European languages considered a strong advantage.
Are you looking for your next move and interested in a dynamic and scaling business? Apply today!
Operations Manager in London employer: JCW Group
Contact Detail:
JCW Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Operations Manager in London
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in trade finance and compliance. This will help you tailor your answers and show you're genuinely interested.
â¨Tip Number 3
Practice your pitch! Be ready to explain how your experience in operations and client services makes you the perfect fit for the role. Highlight your detail-oriented nature and ability to thrive in fast-paced environments.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Operations Manager in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the Operations Manager role. Highlight your experience in operations, client services, and any relevant financial services background. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this position. Share specific examples of your past experiences that relate to the key responsibilities mentioned in the job description.
Showcase Your Attention to Detail: Since this role requires precision, make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their documents are polished and professionalâit's a reflection of how youâll handle tasks in the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at JCW Group
â¨Know Your Stuff
Make sure you brush up on your knowledge of trade finance and operational processes. Familiarise yourself with KYC and AML regulations, as well as the specific legal documentation mentioned in the job description. This will show that you're not just interested in the role but also understand the intricacies involved.
â¨Showcase Your Detail Orientation
Since the role requires a high level of precision, prepare examples from your past experiences where your attention to detail made a significant impact. Whether itâs managing exceptions or ensuring compliance, having concrete stories ready will help you stand out.
â¨Demonstrate Stakeholder Coordination Skills
Be ready to discuss how you've successfully worked with various teams in previous roles. Highlight your ability to manage relationships across different departments, as this is crucial for the Operations Manager position. Use specific examples to illustrate your collaborative approach.
â¨Prepare for Process Improvement Discussions
Think about times when you've identified inefficiencies and implemented improvements. The company values innovation, so be prepared to share your ideas on how to enhance operational processes. This shows that you're proactive and aligned with their growth mindset.