At a Glance
- Tasks: Lead a dynamic service team and ensure exceptional customer experiences.
- Company: Join JCT600, a respected name in the automotive industry with a people-first culture.
- Benefits: Enjoy 34 days annual leave, flexible working, and comprehensive training opportunities.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
- Why this job: Make a real impact by driving performance and inspiring your team in a thriving environment.
- Qualifications: Experience in automotive service or a passion for stepping into leadership roles.
The predicted salary is between 55000 - 55000 £ per year.
As a Service Manager at JCT600, you’ll lead from the front—driving performance, inspiring your team, and ensuring every customer receives an exceptional service experience. Working closely with the Head of Business, you’ll oversee the smooth, efficient, and profitable running of the service department.
As a Service Manager your day-to-day will include:
- Leading, coaching, and supporting the service team to achieve strong performance and great customer outcomes.
- Managing workshop capacity, bookings, and resources to ensure efficient workflow and maximum productivity.
- Maintaining brand standards and developing positive relationships with manufacturer partners.
- Reviewing performance data, customer feedback, and financial metrics to identify improvements and support continuous development.
- Handling customer queries and complaints professionally, ensuring timely resolutions and positive experiences.
What we’re looking for in a Service Manager:
- Experience within an automotive service or aftersales environment — either as an experienced manager or someone ready to take the next step into leadership.
- Strong people and communication skills, with the ability to motivate, coach, and influence a team positively.
- A customer first mindset, committed to delivering high-quality service and building trusted relationships.
- Good understanding of service operations, workshop processes, and how to maintain an efficient, well-organised department.
- High attention to detail with a commitment to maintaining compliance, accuracy, and exceptional service standards.
What we offer:
- Comprehensive package + bonus
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
- Flexible working
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.
Service Manager in York employer: JCT600
At JCT600, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment for our Diagnostic Technicians in Hull. With a strong focus on employee growth through comprehensive training and development opportunities, alongside competitive benefits such as enhanced leave and wellbeing support, we ensure that every team member feels valued and empowered to excel in their role. Join us and be part of a company that has built a reputation over 80 years for valuing its people and fostering a culture of engagement and inclusivity.
