At a Glance
- Tasks: Ensure vehicles are repaired right first time and ready on schedule.
- Company: Join JCT600, a leading automotive group with a focus on people and careers.
- Benefits: 34 days annual leave, enhanced maternity/paternity leave, and training opportunities.
- Other info: Inclusive workplace with excellent career growth and support for all employees.
- Why this job: Be the key communicator in a dynamic workshop environment and make a real impact.
- Qualifications: Attention to detail, strong communication skills, and a customer-centric approach.
The predicted salary is between 22680 - 27720 £ per year.
As a Progress Chaser at our Audi York dealership you will support and organise the flow of work through the workshop, acting as the key point of communication between front of house and the workshop team, whilst maintaining a keen and consistent eye on paint and repair quality to ensure vehicles are repaired right first time and ready on schedule.
Your day-to-day will include:
- Carry out quality checks on paintwork and bodywork at key stages of the repair process, identifying and addressing defects before vehicles progress or are handed back to the customer.
- Monitor the flow of vehicles through the workshop, tracking job progress against target completion dates.
- Act as the main point of contact between front of house and the workshop, relaying job status, changes and customer requirements clearly and promptly.
- Chase parts, authorisations, signoffs and any other requirements needed to keep jobs moving and prevent delays.
- Update relevant colleagues, including front of house and management, on progress and likely completion dates.
- Support the workshop team to meet deadlines, helping reprioritise work where needed to keep jobs on track.
- Maintain a clean, safe and organised working environment in line with Health and Safety standards.
What we are looking for:
- A good eye for detail, particularly with regard to paint and paintwork quality.
- Excellent communication skills, able to liaise confidently between front of house and the workshop team.
- Strong organisational skills with a logical and methodical approach to managing workflow.
- Ability to remain calm and cope well under pressure to meet deadlines.
- A strong team player who works well with colleagues at all levels.
- Experience in a Bodyshop or paint environment is desirable but not essential.
- Strong verbal and written communication skills.
- A customer centric approach, always striving to deliver service above customer expectations.
- A driving licence free from excessive penalties.
What we offer:
- Comprehensive package plus bonus
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
Inclusivity & Diversity: JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.
Progress Chaser in York employer: JCT600
At JCT600, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment for our Diagnostic Technicians in Hull. With a strong focus on employee growth through comprehensive training and development opportunities, alongside competitive benefits such as enhanced leave and wellbeing support, we ensure that every team member feels valued and empowered to excel in their role. Join us and be part of a company that has built a reputation over 80 years for valuing its people and fostering a culture of engagement and inclusivity.
