At a Glance
- Tasks: Be the go-to person for customers during their vehicle servicing journey.
- Company: Join JCT600, a company that values its people and careers.
- Benefits: Enjoy 34 days of annual leave, bonuses, and discounts on car purchases.
- Other info: We celebrate diversity and create an inclusive environment for all.
- Why this job: Build lasting relationships while delivering top-notch customer service.
- Qualifications: Experience in customer support and strong communication skills are preferred.
The predicted salary is between 28500 - 28500 £ per year.
At JCT600, our Service Advisors are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team. Your role is key to building long-lasting customer relationships by managing expectations and delivering excellent service every step of the way.
Your day-to-day will include:
- Scheduling and managing vehicle service appointments and repairs.
- Advising customers on necessary maintenance and repair work clearly and accurately.
- Coordinating with workshop technicians to monitor job progress and completion.
- Ensuring all service documentation and systems are up to date and compliant.
What we are looking for:
- Previous experience in a service advisor or automotive customer support role (preferable).
- Strong communication and organisational skills.
- Ability to multitask and manage workload efficiently in a busy environment.
What we offer:
- Comprehensive package + bonus
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Service Advisor in York employer: JCT600
At JCT600, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every individual. Our comprehensive benefits package, including generous annual leave, enhanced family support, and extensive training opportunities, ensures that our employees can thrive both personally and professionally. Located in York, our team enjoys a vibrant community atmosphere while building meaningful relationships with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in York
✨Tip Number 1
Get to know the company! Research JCT600 and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and effectively. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the JCT600 family.
We think you need these skills to ace Customer Service Advisor in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous experience in automotive customer support and showcase your strong communication skills.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for JCT600. Share specific examples of how you've built customer relationships and managed expectations in past roles.
Showcase Your Organisational Skills:In your application, mention how you’ve successfully managed multiple tasks in a busy environment. We love candidates who can juggle responsibilities while keeping everything on track!
Apply Through Our Website:Don’t forget to click 'Apply Now' on our website! It’s the best way to ensure your application gets to us directly and shows you’re serious about joining the JCT600 family.
How to prepare for a job interview at JCT600
✨Know the Company Inside Out
Before your interview, take some time to research JCT600 and their values. Understand their commitment to customer service and inclusivity. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples from your past experiences where you successfully managed customer expectations or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Organisational Skills
Since the role involves multitasking and managing appointments, think of ways to demonstrate your organisational skills. You could discuss how you've handled busy workloads in previous jobs or share specific tools or methods you use to stay organised.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
