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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing their vehicle servicing journey with ease.
- Company: Join JCT600, a respected name in the automotive industry with a focus on people.
- Benefits: Enjoy 34 days of annual leave, family support, and wellness perks.
- Other info: Embrace a culture of inclusivity and growth in a dynamic work environment.
- Why this job: Build lasting relationships while working with a prestigious brand like Porsche.
- Qualifications: Experience in customer support and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Sheffield
Salary: Competitive plus bonus
At JCT600, our Service Advisors are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team.
Your role is key to building long-lasting customer relationships by managing expectations and delivering excellent service every step of the way.
As a Service Advisor your day-to-day will include:
- Scheduling and managing vehicle service appointments and repairs.
- Advising customers on necessary maintenance and repair work clearly and accurately.
- Coordinating with workshop technicians to monitor job progress and completion.
- Ensuring all service documentation and systems are up to date and compliant.
What we’re looking for:
- Previous experience in a Service Advisor or automotive customer support role (preferable).
- Strong communication and organisational skills.
- Ability to multitask and manage workload efficiently in a busy environment.
What we offer:
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years).
- Family support: Enhanced paid maternity and paternity leave.
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover.
- Training & development: From foundation to advanced levels through brand partner training and our best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts.
- Cycle-to-work and discounted gym schemes.
- Referral scheme up to ÂŁ1,000.
Why join JCT600 as a Service Advisor?
- We’ve spent over 75 years building a business that values its people and their careers.
- We pride ourselves on being rated highly by colleagues for engagement and inclusivity.
- Our commitment to your growth is reflected in our philosophy and seven colleague commitments.
How to Apply
At JCT600, you’re always a name, never a number. Ready to drive your career forward? Click “Apply Now” and upload your CV.
Looking for future roles? Submit your CV directly and join our talent pool.
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
Service Advisor - Porsche in Sheffield employer: JCT600
Contact Detail:
JCT600 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Porsche in Sheffield
✨Tip Number 1
Get to know the company! Research JCT600 and their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to convey information clearly. Try role-playing with a friend or family member to get comfortable discussing vehicle servicing and repairs.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the JCT600 family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Service Advisor - Porsche in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role at JCT600. Highlight your previous experience in automotive customer support and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Keep it friendly and professional, just like the service we provide to our customers.
Show Off Your Communication Skills: As a Service Advisor, strong communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it's through your CV or cover letter, let us see how you can manage customer expectations and build relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the JCT600 family!
How to prepare for a job interview at JCT600
✨Know Your Stuff
Before the interview, brush up on your knowledge of Porsche vehicles and the services they offer. Familiarise yourself with common maintenance and repair issues, as well as the latest models. This will show that you're genuinely interested in the role and can speak confidently about the brand.
✨Showcase Your Communication Skills
As a Service Advisor, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you successfully managed customer expectations or resolved issues to demonstrate your strong communication skills.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage multiple tasks in a busy environment. Share specific strategies you use to stay organised, such as prioritising tasks or using tools to track appointments. This will highlight your ability to handle the fast-paced nature of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.