At a Glance
- Tasks: Deliver exceptional customer service and support in a dynamic automotive environment.
- Company: Join JCT600, a leading automotive retailer with a strong focus on people and growth.
- Benefits: Competitive pay, generous annual leave, family support, and wellness benefits.
- Other info: Inclusive workplace culture that values diversity and personal growth.
- Why this job: Kickstart your career with hands-on training and real-world experience in a supportive team.
- Qualifications: GCSE grade 4-9 in Maths, English, and a science subject required.
The predicted salary is between 7.55 - 7.55 £ per hour.
Salary - £7.55 per hour (under 18), £10.80 per hour (age 18-20), £12.71 per hour (age 21 and over).
Location – Sheffield, South Yorkshire.
We are looking for people that are ambitious, who demonstrate a willingness to learn and who are excited by the prospect of working with our fantastic brands. With a customer centric approach, you will always be striving to deliver service above customer expectations!
You will receive block training at the purpose-built training academy. This will be complemented by a combination of Virtual Classroom sessions and E-Learning modules, underpinned and supported through every part of the apprenticeship programme via practical work experience and assessments.
To qualify for the programme, you must have gained or be working towards GCSE grade 4-9 in Maths, English and a science related subject. Conditional offers will be made on the provision of received grades.
Your day to day will include:
- Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
- Ensuring the proper qualification and understanding of customer requirements and advise customers of predicted completion times and collection arrangements.
- Responding to customer enquiries by telephone, email and in person and successfully convert these into firm bookings.
- Communicating effectively in person, by telephone, text or email to keep customers advised as to the progress of repairs and servicing.
- Professionally selling products, services and repair work as appropriate to customers’ needs whilst ensuring all objectives are fully achieved.
- Working as part of a team, to ensure all departmental objectives and KPI’s are achieved.
What we are looking for:
- A customer centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
- Strong IT skills.
- Ability to work to targets, deadlines and under pressure.
- Ability to quickly build strong relationships.
- A driving license free from excessive penalties, is preferential.
What we offer:
- Comprehensive package.
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years).
- Family support: Enhanced paid maternity and paternity leave.
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover.
- Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts.
- Cycle-to-work and discounted gym schemes.
- Referral scheme up to £1,000.
Why JCT600?
- We’ve spent over 80 years building a business that values its people and their careers.
- We pride ourselves on being rated highly by colleagues for engagement and inclusivity.
- Our commitment to your growth is reflected in our philosophy and seven colleague commitments.
How to apply:
At JCT600, you’re always a name, never a number. Ready to drive your career forward? Click “Apply Now” and upload your CV. Looking for future roles? Submit your CV directly and join our talent pool.
Inclusivity & Diversity:
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
Apprentice Service Advisor in Sheffield employer: JCT600
At JCT600, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment for our Diagnostic Technicians in Hull. With a strong focus on employee growth through comprehensive training and development opportunities, alongside competitive benefits such as enhanced leave and wellbeing support, we ensure that every team member feels valued and empowered to excel in their role. Join us and be part of a company that has built a reputation over 80 years for valuing its people and fostering a culture of engagement and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Service Advisor in Sheffield
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like JCT600.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like JCT600. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Service Advisor in Sheffield
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at JCT600.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join JCT600 and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at JCT600
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by JCT600. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at JCT600 will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
