Head of Client Experience in Leeds

At JCT600 Ferrari Leeds, we're creating a brand-new senior leadership role with one clear objective: to shape and grow the future Ferrari client portfolio. This is not a traditional automotive sales or marketing role. We're looking for an exceptional commercial leader who can combine client development, strategic partnerships, marketing and world-class experiences to build lasting relationships and drive long-term growth.

Reporting directly to the Head of Business, you'll lead the client development, marketing and experience strategy for Ferrari Leeds, working closely with Ferrari North Europe, JCT600 Luxury and Group Marketing.

As Head of Client Experience, your day-to-day will include:

• Developing and growing Ferrari Leeds' future client portfolio through strategic client acquisition and relationship management.
• Building trusted relationships with high-net-worth and ultra-high-net-worth individuals, creating long-term commercial opportunities.
• Leading the dealership's marketing, client experience and CRM strategy, using data and insight to identify future Ferrari clients.
• Creating influential partnerships with luxury brands, private member clubs and professional networks to expand client communities.
• Designing exceptional events and experiences that strengthen client engagement and support business growth.
• Leading and developing the marketing and experience teams while collaborating with Ferrari North Europe and colleagues across the JCT600 Luxury Division.

What we're looking for:

• A proven commercial leader with experience developing high-value client relationships and driving business growth.
• A strong background in luxury sectors such as wealth management, private banking, hospitality, private aviation, premium property, membership organisations or similar.
• Experience creating strategic partnerships, delivering exceptional client experiences and developing client acquisition strategies.
• Strong leadership skills with the ability to inspire, coach and develop high-performing teams.
• A strategic thinker with a hands-on approach and a passion for delivering outstanding client experiences.
• Automotive experience isn't essential. We're interested in your ability to build influential relationships, create commercial opportunities and develop exceptional client experiences.

What we offer:

• Comprehensive package + bonus
• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave
• Wellbeing & protection: Life assurance, pension, enhanced sickness cover
• Training & development: From foundation to advanced levels through brand partner training and the best-in-class leadership development
• Colleague car purchase scheme & servicing discounts
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000

Inclusivity & Diversity: JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.