At a Glance
- Tasks: Help customers maximise their Porsche experience through tailored products and services.
- Company: Join JCT600, a respected name in the automotive industry with a focus on people.
- Benefits: Enjoy 34 days annual leave, enhanced family support, and wellness benefits.
- Other info: Inclusive workplace committed to diversity and employee wellbeing.
- Why this job: Be part of a team that values your growth and offers real career progression.
- Qualifications: Sales experience and excellent communication skills are key to success.
The predicted salary is between 31500 - 38500 £ per year.
As an Aftersales Customer Consultant, you’ll help our customers get the very best from their Porsche by identifying relevant products, services and repair work for their vehicle. Working closely with our Service Advisors and Workshop team, you’ll turn identified opportunities into sales while ensuring every conversation is professional, transparent and adds genuine value to the customer experience.
Your day-to-day will include:
- Proactively contacting customers to discuss additional work, products and services
- Clearly explaining recommendations, benefits and costs before converting opportunities into bookings or authorised work
- Following up declined or deferred work and maintaining accurate records of customer activity
What we’re looking for:
- Someone who is commercially minded, confident and motivated by achieving results, while understanding that successful selling starts with listening to the customer.
- Proven experience of achieving sales or commercial targets
- A confident and natural approach to selling, influencing and handling objections
- Excellent communication skills with the ability to build trust quickly
- A proactive, organised and customer-focused approach
- Automotive Aftersales experience would be desirable but isn’t essential
What we offer:
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and our best-in-class leadership development
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
Inclusivity & Diversity: JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.
Aftersales Customer Consultant in Leeds employer: JCT600
At JCT600, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment for our Warranty Administrators in Sheffield. With a strong focus on employee growth, we provide extensive training and development opportunities, alongside a competitive benefits package that includes generous annual leave, family support, and wellbeing initiatives. Our commitment to fostering a culture of engagement and inclusivity ensures that every team member feels valued and empowered to thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Customer Consultant in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JCT600. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JCT600 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Customer Consultant in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JCT600:Your cover letter is your chance to shine! Tell us why you want to work at JCT600 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JCT600!
How to prepare for a job interview at JCT600
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
