At a Glance
- Tasks: Be the friendly face of customer service, guiding clients through their vehicle servicing journey.
- Company: Join JCT600, a respected name in the automotive industry with a focus on people.
- Benefits: Enjoy a competitive salary, 34 days annual leave, and flexible working options.
- Other info: Embrace a culture of inclusivity and growth with excellent training opportunities.
- Why this job: Make a real difference by building lasting relationships with customers in a supportive environment.
- Qualifications: Previous experience in customer service is a plus; strong communication skills are essential.
The predicted salary is between 31500 - 31500 £ per year.
Location: Hull
Salary: £31,500 OTE
4 day working week, 1 in 3 Saturdays on a rota basis
At JCT600, our Customer Service Hosts are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team. Your role is key to building long-lasting customer relationships by managing expectations and delivering excellent service every step of the way.
As a customer service host your day-to-day will include:
- Scheduling and managing vehicle service appointments and repairs.
- Advising customers on necessary maintenance and repair work clearly and accurately.
- Coordinating with workshop technicians to monitor job progress and completion.
- Ensuring all service documentation and systems are up to date and compliant.
What we’re looking for in a customer service host:
- Previous experience in a service advisor or automotive customer support role (preferable).
- Strong communication and organisational skills.
- Ability to multitask and manage workload efficiently in a busy environment.
What we offer:
- £31,500 OTE
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
- Flexible working
Inclusivity & Diversity: JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we're proud to be a Disability Confident employer.
Customer Service Host - 4 day week in Hull employer: JCT600
At JCT600, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment for our Diagnostic Technicians in Hull. With a strong focus on employee growth through comprehensive training and development opportunities, alongside competitive benefits such as enhanced leave and wellbeing support, we ensure that every team member feels valued and empowered to excel in their role. Join us and be part of a company that has built a reputation over 80 years for valuing its people and fostering a culture of engagement and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Host - 4 day week in Hull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JCT600. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JCT600 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Host - 4 day week in Hull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JCT600:Your cover letter is your chance to shine! Tell us why you want to work at JCT600 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JCT600!
How to prepare for a job interview at JCT600
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
