At a Glance
- Tasks: Deliver exceptional customer service and manage bookings while learning in a supportive environment.
- Company: Join JCT600, a leading automotive company with a strong focus on employee growth.
- Benefits: Competitive pay, generous annual leave, and comprehensive training opportunities.
- Other info: Inclusive workplace culture that values diversity and personal development.
- Why this job: Kickstart your career with hands-on experience and a chance to work with top brands.
- Qualifications: GCSE grade 4-9 in Maths, English, and a science subject required.
The predicted salary is between 7.55 - 7.55 £ per hour.
Salary - £7.55 per hour (under 18), £10.80 per hour (age 18-20), £12.71 per hour (age 21 and over)
Location – Grimsby
We are looking for people that are ambitious, who demonstrate a willingness to learn and who are excited by the prospect of working with our fantastic brands. With a customer centric approach, you will always be striving to deliver service above customer expectations! You will receive block training at the purpose-built training academy. This will be complemented by a combination of Virtual Classroom sessions and E-Learning modules, underpinned and supported through every part of the apprenticeship programme via practical work experience and assessments.
To qualify for the programme, you must have gained or be working towards GCSE grade 4-9 in Maths, English and a science related subject. Conditional offers will be made on the provision of received grades.
Your day to day will include:
- Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
- Ensuring the proper qualification and understanding of customer requirements and advise customers of predicted completion times and collection arrangements.
- Responding to customer enquiries by telephone, email and in person and successfully convert these into firm bookings.
- Communicating effectively in person, by telephone, text or email to keep customers advised as to the progress of repairs and servicing.
- Professionally selling products, services and repair work as appropriate to customers’ needs whilst ensuring all objectives are fully achieved.
- Working as part of a team, to ensure all departmental objectives and KPI’s are achieved.
What we are looking for:
- A customer centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
- Strong IT skills.
- Ability to work to targets, deadlines and under pressure.
- Ability to quickly build strong relationships.
- A driving license free from excessive penalties, is preferential.
What we offer:
- Comprehensive package
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
Inclusivity & Diversity: JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues.
Apprentice Service Advisor in Grimsby employer: JCT600
At JCT600, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment for our Diagnostic Technicians in Hull. With a strong focus on employee growth through comprehensive training and development opportunities, alongside competitive benefits such as enhanced leave and wellbeing support, we ensure that every team member feels valued and empowered to excel in their role. Join us and be part of a company that has built a reputation over 80 years for valuing its people and fostering a culture of engagement and inclusivity.
