At a Glance
- Tasks: Be the go-to person for customers, managing their vehicle service journey with ease.
- Company: Join a brand-new Škoda and Volkswagen dealership in Doncaster.
- Benefits: Enjoy 34 days of annual leave, bonuses, and discounts on car purchases.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
- Why this job: Kickstart your career in a supportive environment where you can make a real impact.
- Qualifications: Previous experience in customer support is a plus; strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join our brand-new Doncaster dealership! We’re launching a new Škoda and Volkswagen site this spring and building a team from the ground up. This is your opportunity to join us from day one, drive success and be part of something new.
At JCT600, our Service Advisors are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team. Your role is key to building long-lasting customer relationships by managing expectations and delivering excellent service every step of the way.
Your day-to-day will include:
- Scheduling and managing vehicle service appointments and repairs.
- Advising customers on necessary maintenance and repair work clearly and accurately.
- Coordinating with workshop technicians to monitor job progress and completion.
- Ensuring all service documentation and systems are up to date and compliant.
What we are looking for:
- Previous experience in a service advisor or automotive customer support role (preferable).
- Strong communication and organisational skills.
- Ability to multitask and manage workload efficiently in a busy environment.
What we offer:
- Comprehensive package + bonus
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
At JCT600, you’re always a name, never a number. Ready to drive your career forward? Click “Apply Now” and upload your CV. Looking for future roles? Submit your CV directly and join our talent pool.
Inclusivity & Diversity: JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We try our hardest to make JCT600 feel like a home from home for all of our colleagues.
Service Advisor - New Volkswagen & Škoda Dealership (Doncaster) employer: JCT600
At JCT600, we are excited to welcome you to our brand-new Škoda and Volkswagen dealership in Doncaster, where you will play a vital role in shaping our customer service experience from the ground up. We offer a comprehensive benefits package, including generous annual leave, enhanced family support, and extensive training opportunities to foster your professional growth. Join a company that values inclusivity and engagement, ensuring you feel like part of a supportive team dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - New Volkswagen & Škoda Dealership (Doncaster)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the automotive industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to a Service Advisor role. Think about how you'd handle customer queries or service scheduling – it’ll show you’re ready to hit the ground running!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. At StudySmarter, we believe in finding a workplace that feels like home, so look for places that prioritise inclusivity and employee growth.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor - New Volkswagen & Škoda Dealership (Doncaster)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see how you can build long-lasting relationships with customers and make their experience smooth and enjoyable.
Tailor Your CV to the Role:Make sure your CV highlights relevant experience in service advising or automotive support. We’re looking for strong communication and organisational skills, so don’t forget to showcase those in your application!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This will help us see how you can fit into our team right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our new Doncaster dealership!
How to prepare for a job interview at JCT600
✨Know Your Stuff
Before the interview, brush up on your knowledge of Škoda and Volkswagen vehicles. Familiarise yourself with their latest models, features, and any recent news about the brands. This will show your genuine interest in the role and help you engage in meaningful conversations.
✨Showcase Your Communication Skills
As a Service Advisor, clear communication is key. Prepare examples from your past experiences where you successfully managed customer expectations or resolved issues. Practising how you articulate these scenarios can help you convey your skills effectively during the interview.
✨Demonstrate Organisational Skills
Think of ways to illustrate your organisational abilities. You might want to discuss how you prioritise tasks or manage multiple appointments. Consider bringing a simple example of a scheduling system you've used in the past to showcase your efficiency.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you determine if the dealership is the right fit for you.
