At a Glance
- Tasks: Welcome visitors and handle calls, ensuring top-notch customer service.
- Company: Join a leading dealership with a strong focus on people and careers.
- Benefits: Enjoy 34 days of leave, family support, and wellness perks.
- Other info: Inclusive environment with excellent growth opportunities.
- Why this job: Be the face of our brand and make a real difference in customer experiences.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Join our brand-new Doncaster dealership. As a receptionist / showroom host working at VW & Skoda in Doncaster you will handle all incoming telephone calls, professionally and promptly connecting callers to the relevant person or department whilst ensuring the highest level of customer experience. You will also welcome visitors ensuring they are well attended to at the Dealership and assisting them where appropriate. You will be committed to providing excellent customer service in line with the company’s high standards and carry out professional work with enthusiasm and energy!
As a showroom host your day to day will include:
- Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
- Ensuring that telephone calls are answered promptly and in accordance with Company and Brand standards.
- Guaranteeing all visitors consistently receive a professional and courteous welcome.
- Utilising the email and database system to record and promptly and accurately distribute messages.
- Care for and provide refreshments to customers and visitors who are waiting for another member of the team, assisting as necessary to maximise customers’ comfort while they are on site.
- Ensure the switchboard and outgoing calls are monitored and analysed to provide detailed information on enquiry levels.
What we are looking for:
- Excellent communication skills, with the ability to communicate clearly and unambiguously with customers, members of the public and other team members.
- Excellent telephone manner with the ability to quickly build rapport with, and inspire confidence in customers.
- Impeccable standard of personal presentation.
- A customer centric approach, always striving to deliver service above customer expectations.
- A passionate, enthusiastic, proactive, professional approach!
What we offer our showroom host / receptionist:
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and our best-in-class leadership development
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
Receptionist / Showroom Host - New Škoda & Volkswagen Dealership (Doncaster) employer: JCT600
At JCT600, we pride ourselves on fostering a supportive and inclusive work environment where every employee is valued and encouraged to grow. Our new Doncaster dealership offers competitive benefits, including generous annual leave, enhanced family support, and comprehensive training opportunities, ensuring that you can thrive both personally and professionally. Join us in delivering exceptional customer service while being part of a team that celebrates diversity and prioritises your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Showroom Host - New Škoda & Volkswagen Dealership (Doncaster)
✨Tip Number 1
First things first, make sure you know the company inside out. Research JCT600 and their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a receptionist/showroom host, you'll need to connect with customers quickly. Try role-playing scenarios with friends or family to build your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Dress to impress! Your personal presentation is key in this role. Make sure you look professional and polished when you walk into that interview. It shows you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to join our talent pool for future roles if this one isn’t the perfect fit. Good luck!
We think you need these skills to ace Receptionist / Showroom Host - New Škoda & Volkswagen Dealership (Doncaster)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show enthusiasm and energy in your words. Remember, we’re looking for someone who can connect with customers, so a friendly tone goes a long way.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience and skills that match the job description. Focus on your communication skills and customer service experience, as these are key for the Receptionist / Showroom Host role. We love seeing how you can bring value to our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click ‘Apply Now’ and upload your CV. We can’t wait to hear from you!
How to prepare for a job interview at JCT600
✨Know the Dealership Inside Out
Before your interview, take some time to research the new Škoda and Volkswagen dealership in Doncaster. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their customer-centric approach.
✨Practice Your Telephone Etiquette
Since you'll be handling incoming calls, practice your telephone manner. Try role-playing with a friend or family member, focusing on being clear, polite, and confident. Remember, first impressions count, so make sure you can build rapport quickly over the phone!
✨Dress to Impress
As a receptionist/showroom host, personal presentation is key. Choose an outfit that reflects professionalism and aligns with the dealership's image. A smart appearance will not only boost your confidence but also demonstrate your commitment to maintaining high standards.
✨Show Enthusiasm for Customer Service
During the interview, express your passion for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond for a customer. This will highlight your proactive approach and commitment to exceeding expectations, which is exactly what they’re looking for!
