At a Glance
- Tasks: Lead a high-performing team and ensure top-notch customer service in our workshop.
- Company: Join JCT600, a respected name in the automotive industry with a focus on people.
- Benefits: Enjoy 34 days annual leave, bonuses, and comprehensive training opportunities.
- Other info: Be part of a diverse team committed to inclusivity and personal development.
- Why this job: Boost your career in a supportive environment that values growth and excellence.
- Qualifications: Experience in a main-dealer workshop and strong communication skills are essential.
The predicted salary is between 35000 - 45000 € per year.
We're looking for a results-driven Workshop Manager to lead our high-performing team at our Mercedes-Benz Harrogate dealership. If you're ready to boost your aftersales career with ongoing training, career progression, and a culture of excellence, this is your chance!
As a Workshop Manager your day-to-day will include:
- Utilising the resources in the workshop to achieve budgeted financial and operational objectives without compromising the quality of the work produced, ensuring at all times the highest level of customer experience.
- Ensuring effective communication between the Workshop and Front of House team to deliver the highest level of service to our customers.
- Leading, coaching and developing the Workshop team to elevate their performance and behaviours whilst delivering results, holding regular reviews and team meetings.
- Ensuring appropriate resource management, overseeing the workflow through the workshop to achieve the highest levels of productivity, efficiency and utilisation.
- Driving and maintaining a team culture of high performance and excellence!
What we're looking for:
- Experience: Previous experience working within a main-dealer workshop, current Workshop Controller or Assistant Manager. An NVQ Level 3 in Motor Vehicle Maintenance and Repair would be advantageous but not essential.
- Requirements: Full UK driving licence (free from excessive penalties).
- Skills: Strong diagnostic and problem-solving abilities. Excellent communication to explain technical issues clearly. Customer-first attitude.
What we offer:
- Comprehensive package + bonus
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
Inclusivity & Diversity: JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we're proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues.
Workshop Manager in York employer: JCT600 Ltd
At JCT600, we pride ourselves on fostering a culture of excellence and inclusivity, making us an exceptional employer for those looking to advance their careers in the automotive industry. Our Workshop Manager role at the Harrogate dealership offers comprehensive benefits, including extensive training and development opportunities, a generous annual leave package, and a supportive work environment that values each employee's contributions. Join us to be part of a team that not only drives results but also prioritises personal growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Manager in York
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on JCT600 and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to workshop management and customer service. We want you to feel confident when discussing your experience and how it aligns with the role.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've coached and developed your team in the past. Highlighting your ability to drive performance will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily join our talent pool for future opportunities if this one isn’t the right fit.
We think you need these skills to ace Workshop Manager in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in a main-dealer workshop and any relevant qualifications, like an NVQ Level 3 in Motor Vehicle Maintenance and Repair.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Workshop Manager role. Share specific examples of how you've led teams, improved performance, or enhanced customer experiences in your past positions.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application demonstrates your ability to explain technical issues clearly. Use straightforward language and avoid jargon where possible.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JCT600 Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to workshop management and vehicle maintenance. Be ready to discuss your previous experiences in a main-dealer workshop and how you've handled challenges. This will show that you're not just a good fit for the role, but that you also understand the ins and outs of the job.
✨Showcase Your Leadership Skills
As a Workshop Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've coached and developed team members in the past. Talk about specific instances where your guidance led to improved performance or morale within your team.
✨Communicate Clearly
Effective communication is key in this role, especially when liaising between the workshop and front of house. Practice explaining complex technical issues in simple terms. This will not only help you during the interview but also show that you can maintain a customer-first attitude by ensuring clients understand the services provided.
✨Align with Company Culture
Familiarise yourself with JCT600's values and culture. They pride themselves on inclusivity and employee engagement, so be prepared to discuss how you can contribute to this environment. Share your thoughts on fostering a high-performance culture and how you would ensure that your team feels valued and supported.
