Join to apply for the Weekend Receptionist role at JCT600 Ltd. 10 Hours per week, 1 in 2 weekends, with option to cover holidays.
As a Showroom Host working at Audi Grimsby, you will handle all incoming telephone calls, professionally and promptly connecting callers to the relevant person or department whilst ensuring the highest level of customer experience. You will also welcome visitors ensuring they are well attended to at the Dealership and assisting them where appropriate. You will be committed to providing excellent customer service in line with the company’s high standards and carry out professional work with enthusiasm and energy!
Key Responsibilities will include:- Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
- Ensuring that telephone calls are answered promptly and in accordance with Company and Brand standards.
- Guaranteeing all visitors consistently receive a professional and courteous welcome.
- Utilising the email and database system to record and promptly and accurately distribute messages.
- Care for and provide refreshments to customers and visitors who are waiting for another member of the team, assisting as necessary to maximise customers’ comfort while they are on site.
- Ensure the switchboard and outgoing calls are monitored and analysed to provide detailed information on enquiry levels.
- Excellent communication skills, with the ability to communicate clearly and unambiguously with customers, members of the public and other team members.
- Excellent telephone manner with the ability to quickly build rapport with, and inspire confidence in customers.
- Impeccable standard of personal presentation.
- A customer centric approach, always striving to deliver service above customer expectations.
- A passionate, enthusiastic, proactive, professional approach!
Why join JCT600 and what is in it for you? As part of our ambition to be the best place to work, we offer:
- Market aligned salary.
- A life assurance plan and a company pension subject to T&C’s.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends).
- Long service reward and Loyalty incentives.
JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.
Weekend Receptionist in Grimsby employer: JCT600 LTD
JCT600 Ltd is an exceptional employer, dedicated to creating a supportive and inclusive work environment for its employees. With a strong focus on employee development, competitive benefits including generous annual leave and family-friendly policies, and a vibrant team culture that prioritises customer care, working as a Weekend Receptionist at Audi Grimsby offers a rewarding opportunity to be part of a company that truly values its staff and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Receptionist in Grimsby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JCT600 LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JCT600 LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Weekend Receptionist in Grimsby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JCT600 LTD:Your cover letter is your chance to shine! Tell us why you want to work at JCT600 LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JCT600 LTD!
How to prepare for a job interview at JCT600 LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
