At a Glance
- Tasks: Be the go-to person for customers during their vehicle servicing journey.
- Company: Join JCT600, a company that values its people and careers.
- Benefits: Competitive salary, bonus, 34 days annual leave, and family support.
- Other info: Enjoy training opportunities and a commitment to inclusivity and diversity.
- Why this job: Build lasting relationships while ensuring excellent service in a dynamic environment.
- Qualifications: Experience in customer support and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive plus bonus. At JCT600, our Service Advisors are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team. Your role is key to building long-lasting customer relationships by managing expectations and delivering excellent service every step of the way.
Location: VW Wakefield, Wakefield, West Yorkshire
Responsibilities
- Scheduling and managing vehicle service appointments and repairs.
- Advising customers on necessary maintenance and repair work clearly and accurately.
- Coordinating with workshop technicians to monitor job progress and completion.
- Ensuring all service documentation and systems are up to date and compliant.
Qualifications
- Previous experience in a service advisor or automotive customer support role (preferable).
- Strong communication and organisational skills.
- Ability to multitask and manage workload efficiently in a busy environment.
What We Offer
- Comprehensive package + bonus
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
Why JCT600?
- We’ve spent over 75 years building a business that values its people and their careers
- We pride ourselves on being rated highly by colleagues for engagement and inclusivity
- Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments
How To Apply
At JCT600, you’re always a name, never a number. Ready to drive your career forward? Click “Apply Now” and upload your CV. Looking for future roles? Submit your CV directly here and join our talent pool.
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We strive to make JCT600 feel like a home from home for all of our colleagues, where we can all feel supported to be our true selves every day and where our workforce represents the communities we serve.
Service Advisor in Wakefield employer: JCT600 Ltd
At JCT600, we pride ourselves on fostering a supportive and inclusive work environment where every employee is valued. Our Service Advisors play a crucial role in enhancing customer experiences, and we offer extensive training and development opportunities to help you grow your career. With competitive salaries, generous annual leave, and a commitment to employee wellbeing, JCT600 is an excellent employer for those looking to make a meaningful impact in the automotive industry.
