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For Companies At a Glance
- Tasks: Lead a dynamic service team, ensuring exceptional customer experiences and efficient operations.
- Company: Join JCT600, a respected name in the automotive industry with a people-first culture.
- Benefits: Enjoy 34 days annual leave, enhanced family support, and top-notch training opportunities.
- Why this job: Make a real impact by driving performance and inspiring your team in a thriving environment.
- Qualifications: Experience in automotive service or a passion for stepping into leadership roles.
- Other info: Be part of an inclusive workplace that values diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
As a Service Manager at JCT600, you’ll lead from the front—driving performance, inspiring your team, and ensuring every customer receives an exceptional service experience. Working closely with the Head of Business, you’ll oversee the smooth, efficient, and profitable running of the service department.
Responsibilities
- Leading, coaching, and supporting the service team to achieve strong performance and great customer outcomes.
- Managing workshop capacity, bookings, and resources to ensure efficient workflow and maximum productivity.
- Maintaining brand standards and developing positive relationships with manufacturer partners.
- Reviewing performance data, customer feedback, and financial metrics to identify improvements and support continuous development.
- Handling customer queries and complaints professionally, ensuring timely resolutions and positive experiences.
Qualifications
- Experience within an automotive service or aftersales environment — either as an experienced manager or someone ready to take the next step into leadership.
- Strong people and communication skills, with the ability to motivate, coach, and influence a team positively.
- A customer-first mindset, committed to delivering high-quality service and building trusted relationships.
- Good understanding of service operations, workshop processes, and how to maintain an efficient, well-organised department.
- High attention to detail with a commitment to maintaining compliance, accuracy, and exceptional service standards.
What We Offer
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Training & development: From foundation to advanced levels through brand partner training and our best-in-class leadership development
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We try our hardest to make JCT600 feel like a home from home for all of our colleagues.
Service Manager - Audi in Sheffield employer: JCT600 LTD
Contact Detail:
JCT600 LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Audi in Sheffield
✨Tip Number 1
Get to know the company inside out! Research JCT600, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your people skills! As a Service Manager, you'll need to inspire and motivate your team. Role-play common scenarios or customer interactions with a friend to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you figure out if JCT600 is the right fit for you too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to landing that Service Manager role.
We think you need these skills to ace Service Manager - Audi in Sheffield
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you can inspire and lead a team to achieve great outcomes!
Tailor Your CV: Make sure your CV is tailored to the role of Service Manager. Highlight your experience in the automotive service industry and any leadership roles you've had. We love seeing how your background aligns with our needs!
Be Specific About Achievements: Use specific examples to demonstrate your skills and successes. Whether it’s improving workshop efficiency or resolving customer complaints, we want to know how you’ve made a difference in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just click 'Apply Now' and upload your CV!
How to prepare for a job interview at JCT600 LTD
✨Know Your Stuff
Before the interview, make sure you understand the automotive service industry inside and out. Familiarise yourself with JCT600's values, their approach to customer service, and any recent news about the company. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead and inspire your team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and motivating others. Think about specific situations where you turned challenges into opportunities for growth.
✨Customer-Centric Mindset
JCT600 places a strong emphasis on customer service. Be ready to discuss how you've handled customer complaints or queries in previous roles. Highlight your commitment to delivering exceptional service and building lasting relationships with customers.
✨Data-Driven Decisions
Understanding performance metrics is key for this role. Brush up on how you've used data to improve service operations in the past. Be prepared to discuss how you would review performance data and customer feedback to drive continuous improvement in the service department.
