At a Glance
- Tasks: Be the go-to person for customers during their vehicle servicing journey.
- Company: Join JCT600, a leading automotive company with a focus on people and inclusivity.
- Benefits: Enjoy 34 days of annual leave, enhanced parental leave, and training opportunities.
- Other info: We celebrate diversity and create a supportive environment for all employees.
- Why this job: Make a real difference in customer experiences while working with a passionate team.
- Qualifications: Experience in customer support and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 € per year.
Location: Sheffield
Salary: Competitive plus bonus
At JCT600, our Service Advisors are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team.
Responsibilities
- Scheduling and managing vehicle service appointments and repairs.
- Advising customers on necessary maintenance and repair work clearly and accurately.
- Coordinating with workshop technicians to monitor job progress and completion.
- Ensuring all service documentation and systems are up to date and compliant.
Qualifications
- Previous experience in a Service Advisor or automotive customer support role (preferred).
- Strong communication and organisational skills.
- Ability to multitask and manage workload efficiently in a busy environment.
Benefits
- Annual leave: 34 days including bank holidays, increasing to 36 days (after 5 years) and 38 days (after 10 years).
- Enhanced paid maternity and paternity leave.
- Life assurance, pension, enhanced sickness cover.
- Training & development from foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme and servicing discounts.
- Cycle-to-work and discounted gym schemes.
- Referral scheme up to £1,000.
We’ve spent over 75 years building a business that values its people and their careers. We pride ourselves on being rated highly by colleagues for engagement and inclusivity. Our commitment to your growth is reflected in our "Life at JCT600" philosophy and seven colleague commitments.
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
Service Advisor - Porsche in Sheffield employer: JCT600 Ltd
At JCT600, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Sheffield. Our Service Advisors enjoy competitive salaries, extensive benefits including generous annual leave, and opportunities for professional growth through comprehensive training programmes. With a strong commitment to employee well-being and a culture that values diversity, JCT600 is dedicated to making every colleague feel at home while they excel in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Porsche in Sheffield
✨Tip Number 1
Get to know the company! Research JCT600 and Porsche, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be clear and concise. Role-play with a friend or family member to get comfortable explaining complex ideas simply.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the JCT600 family. Don’t miss out!
We think you need these skills to ace Service Advisor - Porsche in Sheffield
Some tips for your application 🫡
Show Your Passion for Cars:When you're writing your application, let your love for cars and the automotive industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing top-notch service to our customers.
Highlight Relevant Experience:Make sure to mention any previous experience you have as a Service Advisor or in automotive customer support. We’re keen on seeing how your skills can translate into delivering an efficient aftersales experience for our customers.
Be Clear and Concise:In your application, clarity is key! Use straightforward language and get straight to the point. We appreciate well-organised applications that make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at JCT600.
How to prepare for a job interview at JCT600 Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of Porsche vehicles and the specific services they offer. Familiarise yourself with common maintenance and repair work so you can confidently discuss how you would advise customers.
✨Show Off Your Communication Skills
As a Service Advisor, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. Use examples from your past experience to demonstrate how you've effectively communicated with customers and team members.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage multiple tasks in a busy environment. Share specific strategies or tools you use to stay organised, such as scheduling software or prioritisation techniques, to show that you can handle the demands of the role.
✨Emphasise Teamwork
Highlight your ability to work collaboratively with workshop technicians and other staff. Share examples of how you've successfully coordinated with others in previous roles to ensure smooth operations and customer satisfaction.
