At a Glance
- Tasks: Manage customer retention and renewals for Audi and Volkswagen, building strong relationships.
- Company: Join JCT600, a leading automotive retailer with a focus on inclusivity and diversity.
- Benefits: Earn up to £40,000 OTE, enjoy 34 days annual leave, and access wellness perks.
- Other info: Dynamic work environment with excellent training and career development opportunities.
- Why this job: Make a real impact by enhancing customer loyalty and supporting vehicle upgrades.
- Qualifications: Strong communication skills; experience in customer service or sales is a plus.
The predicted salary is between 40000 - 40000 £ per year.
At JCT600, our Loyalty Specialists are responsible for managing customer retention and renewal activity across our industry leading brands. With a focus on strengthening long-term customer relationships, increasing brand loyalty, and supporting vehicle renewal opportunities through proactive communication and exceptional customer service, your ability to build rapport and strong customer relationships will directly contribute to your success!
Your Day-to-day Will Include:
- Proactively contacting existing Audi or Volkswagen customers approaching the end of finance agreements, leases, or ownership cycles.
- Building and maintaining strong relationships with customers to encourage repeat business and brand loyalty.
- Identifying renewal, upgrade, and retention opportunities through outbound campaigns and customer follow-ups.
- Explaining renewal options, finance products, loyalty incentives, and manufacturer campaigns clearly and professionally.
- Coordinating appointments between customers and sales teams to support vehicle upgrade discussions.
- Maintaining accurate customer records and activity logs within the CRM system.
What We’re Looking For:
- Strong communication and relationship-building skills, with a confident telephone manner and the ability to engage customers in a friendly and professional manner.
- Previous experience within Automotive in a customer service, retention, renewals, or sales role would be desirable but not essential.
- Excellent attention to detail and problem-solving abilities.
- Ability to work towards targets and performance KPI’s.
What We Offer:
- Salary of up to £40,000 OTE
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
Inclusivity & Diversity: JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
Renewals Specialist - Audi/VW Sheffield employer: JCT600 Ltd
At JCT600, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Sheffield. Our Loyalty Specialists enjoy competitive salaries, extensive annual leave, and comprehensive training and development opportunities that foster personal and professional growth. With a strong focus on employee wellbeing and a commitment to diversity, we ensure that every team member feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Specialist - Audi/VW Sheffield
✨Tip Number 1
Get to know the company inside out! Research JCT600, especially their Audi and Volkswagen brands. Understanding their values and customer service approach will help you connect better during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers, role-play scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which could give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the JCT600 family.
We think you need these skills to ace Renewals Specialist - Audi/VW Sheffield
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. We want to see how you can build strong relationships and keep customers coming back for more!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer retention or sales. Even if it’s not in the automotive industry, we value transferable skills that show you can engage with customers effectively.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is professional yet friendly, just like how you’d interact with our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with JCT600.
How to prepare for a job interview at JCT600 Ltd
✨Know Your Brands Inside Out
Before the interview, make sure you research Audi and Volkswagen thoroughly. Understand their latest models, loyalty programmes, and any current promotions. This knowledge will help you engage with the interviewer and demonstrate your genuine interest in the brands.
✨Showcase Your Communication Skills
As a Renewals Specialist, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to refine your approach and ensure you can build rapport effortlessly.
✨Prepare for Customer Scenarios
Think about how you would handle various customer situations, such as a hesitant customer or someone looking for specific renewal options. Prepare examples from your past experiences where you've successfully managed similar situations, as this will highlight your problem-solving abilities.
✨Demonstrate Your Attention to Detail
In this role, maintaining accurate records is crucial. Be ready to discuss how you’ve ensured accuracy in previous roles, whether through meticulous note-taking or using CRM systems effectively. This will show that you understand the importance of detail in customer interactions.
