At a Glance
- Tasks: Lead a dynamic service team, ensuring exceptional customer experiences and efficient operations.
- Company: Join JCT600, a leading automotive service provider with a focus on inclusivity and teamwork.
- Benefits: Enjoy a competitive salary, generous leave, training opportunities, and flexible working options.
- Other info: Be part of a diverse team that values every voice and promotes career growth.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience in automotive service or a passion for stepping into a leadership role.
The predicted salary is between 55000 - 55000 £ per year.
Service Manager – Volkswagen York
Location
York
Salary
As a Service Manager at JCT600 you’ll lead from the front—driving performance, inspiring your team, and ensuring every customer receives an exceptional service experience.
Working closely with the Head of Business, you’ll oversee the smooth, efficient, and profitable running of the service department.
Responsibilities
- Leading, coaching, and supporting the service team to achieve strong performance and great customer outcomes.
- Managing workshop capacity, bookings, and resources to ensure efficient workflow and maximum productivity.
- Maintaining brand standards and developing positive relationships with manufacturer partners.
- Reviewing performance data, customer feedback, and financial metrics to identify improvements and support continuous development.
- Handling customer queries and complaints professionally, ensuring timely resolutions and positive experiences.
Qualifications
- Experience within an automotive service or aftersales environment—either as an experienced manager or someone ready to take the next step into leadership.
- Strong people and communication skills, with the ability to motivate, coach, and influence a team positively.
- A customer first mindset, committed to delivering high-quality service and building trusted relationships.
- Good understanding of service operations, workshop processes, and how to maintain an efficient, well‑organised department.
- High attention to detail with a commitment to maintaining compliance, accuracy, and exceptional service standards.
Benefits
- Comprehensive package + bonus
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best‑in‑class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle‑to‑work and discounted gym schemes
- Referral scheme up to £1,000
- Flexible working
- Equal Opportunity
JCT600 Ltd is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.
We try our hardest to make JCT600 feel like a home from home for all of our colleagues.
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Service Manager employer: JCT600 Ltd
JCT600 Ltd is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With generous benefits such as 34 days of annual leave, enhanced family support, and comprehensive training programmes, employees are empowered to thrive in their roles while enjoying a supportive and inclusive environment across Sheffield, Barnsley, and Lincoln.
