At a Glance
- Tasks: Deliver exceptional customer service at our luxury car dealership.
- Company: Join JCT600, a family-run business with over 75 years of experience in the automotive industry.
- Benefits: Enjoy competitive salary, bonuses, flexible working, and generous leave policies.
- Other info: This is an entry-level full-time position with opportunities for training and development.
- Why this job: Be part of a supportive team that values your growth and celebrates diversity.
- Qualifications: Strong communication skills and a passion for customer satisfaction are essential.
The predicted salary is between 24000 - 36000 £ per year.
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Job Summary
As a Service Advisor working at our Maserati, Lotus & Audi dealership in Bradford, you will be responsible for delivering the highest level of customer experience. Ensuring you are fully prepared for our customers visits, you will ensure that every aspect of their visit is catered for in a positive and professional manner. We are looking for a driven, self-motivated and friendly individual who is dedicated to providing an exceptional customer experience.
It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive!
Key Responsibilities Will Include
- Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
- Ensuring the proper qualification and understanding of customer requirements and advise customers of predicted completion times and collection arrangements.
- Progressing vehicle repairs through the workshop, utilising effective communication with workshop control to ensure agreed vehicle completion times are adhered to.
- Responding to customer enquiries by telephone, email and in person and successfully convert these into firm bookings.
- Communicating effectively in person, by telephone, text or email to keep customers advised as to the progress of repairs and servicing.
- Professionally selling products, services and repair work as appropriate to customers’ needs whilst ensuring all objectives are fully achieved.
- Invoicing completed work and taking payments where required.
- Working as part of a team, to ensure all departmental objectives and KPI’s are achieved.
- Working with a variety of dealer and manufacturer systems to capture data and maintain accurate data records.
- A proven track record of achieving high levels of customer satisfaction.
- A customer centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
- Strong IT skills are essential and experience of using databases would be desirable.
- Ability to work to targets, deadlines and under pressure.
- Ability to quickly build strong relationships.
- A true team player!
- A driving license free from excessive penalties.
As part of our ambition to be best place to work, we offer:
- Competitive salary plus bonus
- A life assurance plan and a company pension subject to T&C’s.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.
Read more about our Employee Benefits - JCT600
At JCT600 we don’t want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues… we\'re proud to be trusted with our team\'s careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it\'s crucial that everyone knows what\'s expected and is trusted to deliver it, we believe everyone\'s voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.
Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that\'s always changing, we\'re always pushing ourselves to be better and celebrate each person\'s journey along the way.
When you join JCT600, you don’t just join a business, you become part of the JCT600 family - you’re always a name, never a number.
JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.
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#J-18808-LjbffrService Advisor - Maserati, Lotus & Audi in Bradford employer: JCT600 LTD
At JCT600, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment for our Service Advisors at the Maserati, Lotus & Audi dealership in Bradford. With a strong focus on employee development, competitive salaries, and generous benefits including extensive leave and training programmes, we ensure that our team members feel valued and empowered to thrive in their careers. Join us and become part of a family-oriented culture where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Maserati, Lotus & Audi in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JCT600 LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JCT600 LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor - Maserati, Lotus & Audi in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JCT600 LTD:Your cover letter is your chance to shine! Tell us why you want to work at JCT600 LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JCT600 LTD!
How to prepare for a job interview at JCT600 LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
