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- Tasks: Deliver exceptional customer service at our luxury car dealership.
- Company: Join JCT600, a family-run business with over 75 years of experience in the automotive industry.
- Benefits: Enjoy competitive salary, bonuses, flexible working, and generous leave policies.
- Why this job: Be part of a supportive team that values your growth and celebrates diversity.
- Qualifications: Strong communication skills and a passion for customer satisfaction are essential.
- Other info: This is an entry-level full-time position with opportunities for training and development.
The predicted salary is between 24000 - 36000 £ per year.
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Job Summary
As a Service Advisor working at our Maserati, Lotus & Audi dealership in Bradford, you will be responsible for delivering the highest level of customer experience. Ensuring you are fully prepared for our customers visits, you will ensure that every aspect of their visit is catered for in a positive and professional manner. We are looking for a driven, self-motivated and friendly individual who is dedicated to providing an exceptional customer experience.
It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive!
Key Responsibilities Will Include
- Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
- Ensuring the proper qualification and understanding of customer requirements and advise customers of predicted completion times and collection arrangements.
- Progressing vehicle repairs through the workshop, utilising effective communication with workshop control to ensure agreed vehicle completion times are adhered to.
- Responding to customer enquiries by telephone, email and in person and successfully convert these into firm bookings.
- Communicating effectively in person, by telephone, text or email to keep customers advised as to the progress of repairs and servicing.
- Professionally selling products, services and repair work as appropriate to customers’ needs whilst ensuring all objectives are fully achieved.
- Invoicing completed work and taking payments where required.
- Working as part of a team, to ensure all departmental objectives and KPI’s are achieved.
- Working with a variety of dealer and manufacturer systems to capture data and maintain accurate data records.
Qualifications
- A proven track record of achieving high levels of customer satisfaction.
- A customer centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
- Strong IT skills are essential and experience of using databases would be desirable.
- Ability to work to targets, deadlines and under pressure.
- Ability to quickly build strong relationships.
- A true team player!
- A driving license free from excessive penalties.
Why join JCT600 and what is in it for you?
As part of our ambition to be best place to work, we offer:
- Competitive salary plus bonus
- A life assurance plan and a company pension subject to T&C’s.
- 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programmes.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates (This includes family and friends)
- Long service reward and Loyalty incentives.
Our Ambition
Read more about our Employee Benefits – JCT600
At JCT600 we don’t want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be – every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues… we\’re proud to be trusted with our team\’s careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it\’s crucial that everyone knows what\’s expected and is trusted to deliver it, we believe everyone\’s voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences – JCT600 is our home from home.
Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that\’s always changing, we\’re always pushing ourselves to be better and celebrate each person\’s journey along the way.
When you join JCT600, you don’t just join a business, you become part of the JCT600 family – you’re always a name, never a number.
JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.
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Industries
Automotive
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Service Advisor - Maserati, Lotus & Audi employer: JCT600 LTD
Contact Detail:
JCT600 LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Maserati, Lotus & Audi
✨Tip Number 1
Familiarise yourself with the brands you'll be representing, like Maserati, Lotus, and Audi. Understanding their unique selling points and customer expectations will help you engage more effectively with potential customers.
✨Tip Number 2
Showcase your customer service skills in any interactions you have before the interview. Whether it's through networking or casual conversations, demonstrating your ability to connect with people can set you apart.
✨Tip Number 3
Prepare to discuss how you handle customer complaints and ensure satisfaction. Having specific examples ready will illustrate your problem-solving skills and commitment to customer care.
✨Tip Number 4
Network with current or former employees of JCT600. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Service Advisor - Maserati, Lotus & Audi
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in the automotive industry. Emphasise skills that align with the job description, such as communication and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer experiences. Mention specific examples from your past work that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a Service Advisor role, such as strong IT skills, the ability to work under pressure, and a customer-centric approach. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital in a customer-facing role.
How to prepare for a job interview at JCT600 LTD
✨Show Your Customer-Centric Approach
As a Service Advisor, your ability to deliver exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing a top-notch experience.
✨Familiarise Yourself with the Brands
Since you'll be working with Maserati, Lotus, and Audi, it's important to have a good understanding of these brands. Research their values, latest models, and any recent news. This knowledge will help you connect with the interviewers and show your genuine interest in the role.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might need to handle a customer complaint or explain a service process. Practising these scenarios can help you feel more confident and showcase your communication skills effectively.
✨Highlight Teamwork Skills
The job requires working as part of a team to achieve departmental objectives. Be ready to discuss your experiences in team settings, focusing on how you contributed to group success and maintained positive relationships with colleagues.
