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- Tasks: Manage customer service appointments and ensure smooth communication between customers and the workshop team.
- Company: Join JCT600, a trusted name in automotive service with a focus on people and careers.
- Benefits: Enjoy 34 days of annual leave, bonuses, and flexible working options.
- Why this job: Build lasting relationships while delivering top-notch service in a dynamic environment.
- Qualifications: Experience in customer support and strong communication skills are preferred.
- Other info: Be part of an inclusive team that values diversity and personal growth.
The predicted salary is between 30500 - 30500 £ per year.
At JCT600, our Service Advisors are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team. Your role is key to building long‑lasting customer relationships by managing expectations and delivering excellent service every step of the way.
Your Day‑to‑day Will Include:
- Scheduling and managing vehicle service appointments and repairs.
- Advising customers on necessary maintenance and repair work clearly and accurately.
- Coordinating with workshop technicians to monitor job progress and completion.
- Ensuring all service documentation and systems are up to date and compliant.
What We’re Looking For:
- Previous experience in a service advisor or automotive customer support role (preferable).
- Strong communication and organisational skills.
- Ability to multitask and manage workload efficiently in a busy environment.
What We Offer:
- Comprehensive package + bonus.
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years).
- Family support: Enhanced paid maternity and paternity leave.
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover.
- Training & development: From foundation to advanced levels through brand partner training and best‑in‑class leadership development.
- Colleague car purchase scheme & servicing discounts.
- Cycle‑to‑work and discounted gym schemes.
- Referral scheme up to £1,000.
- Flexible working.
Inclusivity & Diversity: JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we are proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues.
Service Advisor - Audi York employer: JCT600 LTD
Contact Detail:
JCT600 LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Audi York
✨Tip Number 1
Get to know the company! Research JCT600 and Audi York, so you can chat about their values and what makes them tick. This shows you're genuinely interested and helps you stand out in interviews.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be clear and friendly. Role-play with a mate or in front of a mirror to nail those customer interactions before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining the JCT600 family right from the start.
We think you need these skills to ace Service Advisor - Audi York
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Advisor role at JCT600. Highlight your previous experience in automotive customer support and showcase your strong communication skills. We want to see how you can bring value to our team!
Showcase Your Organisational Skills: In your application, give examples of how you've managed multiple tasks in a busy environment. We love candidates who can juggle responsibilities while keeping everything running smoothly, just like you would in our workshop!
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your passion for delivering excellent service and building customer relationships without any fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the JCT600 family!
How to prepare for a job interview at JCT600 LTD
✨Know Your Stuff
Before the interview, brush up on your knowledge of vehicle servicing and maintenance. Familiarise yourself with common repairs and customer queries. This will help you demonstrate your expertise and show that you're ready to advise customers effectively.
✨Practice Clear Communication
As a Service Advisor, clear communication is key. Practice explaining complex automotive terms in simple language. You might even role-play with a friend to get comfortable with how you’ll interact with customers and technicians during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple tasks in a busy environment. Think of examples from your past experience where you successfully juggled appointments or handled customer inquiries while keeping everything organised. This will highlight your ability to thrive under pressure.
✨Emphasise Relationship Building
JCT600 values long-lasting customer relationships, so be ready to share examples of how you've built rapport with clients in previous roles. Discuss your approach to managing expectations and delivering excellent service, as this will resonate well with their company culture.