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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle repair processes.
- Company: Join JCT600, a leading Volkswagen Commercials dealership in Leeds.
- Benefits: Enjoy competitive salaries, flexible working, training programmes, and generous leave.
- Why this job: Be part of a supportive team focused on your growth and success.
- Qualifications: Strong communication skills and a customer-centric approach are essential.
- Other info: A driving license free from excessive penalties is required.
The predicted salary is between 24000 - 36000 £ per year.
Job Summary
As a Service Advisor working at our Volkswagen Commercials dealership in Leeds, you will be responsible for delivering the highest level of customer experience. Ensuring you are fully prepared for our customers\’ visits, you will ensure that every aspect of their visit is catered for in a positive and professional manner. We are looking for a driven, self-motivated, and friendly individual who is dedicated to providing an exceptional customer experience.
It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step in your career with a business focused on your training and development, while offering a flexible, supportive, and fun working environment where you can thrive!
Key Responsibilities
- Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
- Understanding customer requirements and advising on predicted completion times and collection arrangements.
- Progressing vehicle repairs through the workshop by effective communication with workshop control to meet completion times.
- Responding to customer enquiries via telephone, email, and in person, converting these into bookings.
- Keeping customers informed about the progress of repairs and servicing through effective communication.
- Professionally selling products, services, and repair work to meet customer needs and achieve objectives.
- Invoicing completed work and processing payments as required.
- Working as part of a team to meet departmental objectives and KPIs.
- Utilizing dealer and manufacturer systems to capture data and maintain accurate records.
Qualifications
- Proven track record of achieving high customer satisfaction levels.
- Customer-centric approach with strong communication skills.
- Strong IT skills; experience with databases is desirable.
- Ability to work to targets, deadlines, and under pressure.
- Ability to build strong relationships quickly.
- Team player attitude.
- A driving license free from excessive penalties.
Why Join JCT600?
We offer competitive salaries, a life assurance plan, pension scheme, generous annual leave, paid parental leave, training programs, referral schemes, service rates, and loyalty incentives.
Our Ambition
We strive to be the best, not the biggest, focusing on delivering excellent customer and colleague experiences. We value diversity, inclusion, and the unique contributions of every team member. Join us and become part of the JCT600 family, where your career growth and success are our priorities.
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Service Advisor employer: JCT600 LTD
Contact Detail:
JCT600 LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Volkswagen's products and services. Understanding the specifics of what the dealership offers will help you engage with customers more effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you articulate how you would handle various customer interactions, which is crucial for a Service Advisor.
✨Tip Number 3
Research common customer queries and concerns related to vehicle servicing. Being prepared with answers or solutions will show your proactive approach and readiness to provide exceptional service.
✨Tip Number 4
Network with current or former employees of JCT600. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Service Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet customer needs and work under pressure.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have provided exceptional customer service in the past and how you can contribute to the team at JCT600.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at JCT600 LTD
✨Research the Company
Before your interview, take some time to learn about JCT600 and their values. Understanding their commitment to customer experience and employee development will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to interact positively with customers is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues to demonstrate your customer-centric approach.
✨Prepare for Common Questions
Anticipate questions related to your experience with vehicle repairs, customer service scenarios, and how you handle pressure. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about their training programmes or how they measure success in the Service Advisor position to demonstrate your enthusiasm for the opportunity.
