Senior Service Advisor

Job Summary

As a Senior Service Advisor working at our Cupra/Seat dealership in Leeds, you will be responsible for delivering the highest level of customer experience. You will ensure that every aspect of a customer’s visit is catered for in a positive and professional manner.

Key Responsibilities

• Ensure the highest standard of courtesy and integrity when interacting with customers and the public.
• Qualify and understand customer requirements and advise customers of predicted completion times and collection arrangements.
• Progress vehicle repairs through the workshop, coordinating with workshop control to meet agreed completion times.
• Respond to customer enquiries by telephone, email and in person and convert these into firm bookings.
• Keep customers advised on progress of repairs and servicing via in person, phone, text or email.
• Professionally sell products, services and repair work as appropriate to customers’ needs while achieving objectives.
• Invoice completed work and process payments where required.
• Work as part of a team to achieve departmental objectives and KPIs.
• Use dealer and manufacturer systems to capture data and maintain accurate records.

Qualifications

• Proven track record of achieving high levels of customer satisfaction.
• Customer-centric approach with strong verbal and written communication skills.
• Strong IT skills; experience with databases desirable.
• Ability to work to targets, deadlines and under pressure.
• Ability to quickly build strong relationships.
• A true team player; driving licence with clean record.

Why join JCT600

As part of our ambition to be the best place to work, we offer:

• £30,500 OTE
• Life assurance and a company pension (terms and conditions apply)
• 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service plus bank holidays
• 26 weeks paid maternity leave and 4 weeks paid paternity leave
• A range of training and leadership development programmes
• Colleague referral scheme worth up to £1000 per referral
• Preferential Service Rates (for family and friends)
• Long service rewards and loyalty incentives

Our Ambition

At JCT600 we don’t want to be the biggest, we want to be the best. We are a family business with over 75 years of experience and are committed to delivering the best customer experience and supporting our colleagues. We believe everyone’s voice matters and that diversity makes us stronger. When you join JCT600, you become part of the JCT600 family.

JCT600 provides equal opportunity to all candidates and employees. We are committed to diversity and inclusion, and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.