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- Tasks: Deliver exceptional customer service and coordinate seamless vehicle repairs.
- Company: Join JCT600 Ltd, a company that values its people and careers.
- Benefits: Enjoy 34 days annual leave, enhanced family support, and training opportunities.
- Why this job: Make a real impact by exceeding customer expectations in a supportive environment.
- Qualifications: Strong communication skills and a customer-centric approach are essential.
- Other info: Be part of an inclusive team that celebrates diversity and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview of the Senior Customer Service Advisor role at JCT600 Ltd. You will thrive on delivering exceptional service, coordinate customer visits, support our advisors, and ensure each interaction is seamless and welcoming.
Your day to day will include:
- Deliver exceptional, customer-focused service in a supportive and professional environment.
- Assess customer needs and manage bookings efficiently to ensure a seamless experience.
- Coordinate vehicle repairs with the workshop, helping the team meet deadlines and maintain high standards.
- Recommend products and services that add value while supporting team targets.
- Accurately process invoices and payments, contributing to smooth operations.
- Maintain precise records in dealer and manufacturer systems, supporting reliability and trust.
What we are looking for:
- A proven track record of achieving high levels of customer satisfaction.
- A customer-centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
- Strong IT skills are essential and experience of using databases would be desirable.
- Ability to work to targets, deadlines and under pressure.
- Ability to quickly build strong relationships.
- A true team player!
- A driving license free from excessive penalties.
What We Offer:
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years).
- Family support: Enhanced paid maternity and paternity leave.
- Training & development: From foundation to advanced levels through brand partner training and JCT600 academies.
- Cycle-to-work and discounted gym schemes.
- Referral scheme up to £1,000.
Inclusivity & Diversity: JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to make JCT600 feel like a home from home for all colleagues, supporting them to be their true selves every day and reflecting the communities we serve.
Senior Customer Service Advisor employer: JCT600 LTD
Contact Detail:
JCT600 LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor
✨Tip Number 1
Get to know the company! Research JCT600 and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations that might arise in the role. This will prepare you for any questions they throw your way and demonstrate your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows initiative and a genuine interest in the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role. We love seeing candidates who go the extra mile!
We think you need these skills to ace Senior Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Customer Service Advisor role. Highlight your customer service achievements and any relevant IT skills to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for JCT600. Share specific examples of how you've delivered exceptional service in the past and how you can contribute to our team.
Showcase Your Team Spirit: We love team players! In your application, mention times when you’ve collaborated with others to achieve goals or improve customer satisfaction. It’s all about building strong relationships!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, we want to see your enthusiasm for joining our team!
How to prepare for a job interview at JCT600 LTD
✨Know the Company Inside Out
Before your interview, take some time to research JCT600 Ltd. Understand their values, mission, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your ability to deliver exceptional service, which is key for the Senior Customer Service Advisor role.
✨Practice Your Communication Skills
Since strong verbal and written communication skills are essential for this position, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering common interview questions.
✨Be Ready to Discuss Teamwork
As a true team player, be prepared to discuss how you've collaborated with others in previous roles. Think of examples where you supported your colleagues or contributed to team targets. This will show that you can thrive in a supportive environment and help maintain high standards at JCT600.
