At a Glance
- Tasks: Deliver exceptional customer service and coordinate vehicle repairs in a supportive environment.
- Company: Join JCT600, a company with over 80 years of valuing its people and careers.
- Benefits: Enjoy 34 days annual leave, enhanced maternity/paternity leave, and life assurance.
- Other info: Dynamic workplace with excellent training and career development opportunities.
- Why this job: Be part of a team that prioritises inclusivity and personal growth.
- Qualifications: Strong customer service skills, IT proficiency, and a valid driving licence required.
The predicted salary is between 31950 - 39050 £ per year.
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Colleague car purchase scheme & servicing discounts
- Senior Service Advisor - Cupra / Seat
We’re looking for a Senior Service Advisor who thrives on delivering exceptional service.
You’ll coordinate customer visits, support our advisors. and ensure each interaction is seamless and welcoming.
- Your Day To Day Will Include
- Deliver exceptional, customer-focused service in a supportive and professional environment.
- Assess customer needs and manage bookings efficiently to ensure a seamless experience.
- Coordinate vehicle repairs with the workshop, helping the team meet deadlines and maintain high standards.
- Recommend products and services that add value while supporting team targets.
- Accurately process invoices and payments, contributing to smooth operations.
- Maintain precise records in dealer and manufacturer systems, supporting reliability and trust.
- What We Are Looking For
- A proven track record of achieving high levels of customer satisfaction.
- A customer centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
- Strong IT skills are essential and experience of using databases would be desirable.
- Ability to work to targets, deadlines and under pressure.
- Ability to quickly build strong relationships.
• A true team player!
- A driving license free from excessive penalties.
What We Offer
- Annual leave:34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and our best-in-class leadership development
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
Benefits
- Read more about our Employee Benefits - JCT600
- Why join JCT600
- We’ve spent over 80 years building a business that values its people and their careers
- We pride ourselves on being rated highly by colleagues for engagement and inclusivity
- Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments
- Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.
We try our hardest to make JCT600 feel like a home from home for all of our colleagues.
To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
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Senior Service Advisor in Menston employer: JCT600 Ltd
JCT600 Ltd is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With generous benefits such as 34 days of annual leave, enhanced family support, and comprehensive training programmes, employees are empowered to thrive in their roles while enjoying a supportive and inclusive environment across Sheffield, Barnsley, and Lincoln.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor in Menston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JCT600 Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JCT600 Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Service Advisor in Menston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JCT600 Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JCT600 Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JCT600 Ltd!
How to prepare for a job interview at JCT600 Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
