At a Glance
- Tasks: Manage vehicle service appointments and ensure excellent customer communication.
- Company: Join JCT600, a trusted name in automotive service with a focus on people.
- Benefits: Competitive salary, bonus, 34+ days annual leave, and wellness support.
- Other info: Enjoy a supportive culture that values inclusivity and career growth.
- Why this job: Be the key contact for customers and build lasting relationships in a dynamic environment.
- Qualifications: Experience in customer support and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Service Advisor – VW Commercial Vehicles Leeds
Location: Leeds, West Yorkshire
Salary: Competitive plus bonus
At JCT600, our Service Advisors are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team. Your role is key to building long-lasting customer relationships by managing expectations and delivering excellent service every step of the way.
Your Day-to-day Will Include:
- Scheduling and managing vehicle service appointments and repairs.
- Advising customers on necessary maintenance and repair work clearly and accurately.
- Coordinating with workshop technicians to monitor job progress and completion.
- Ensuring all service documentation and systems are up to date and compliant.
What We Are Looking For:
- Previous experience in a service advisor or automotive customer support role (preferable).
- Strong communication and organisational skills.
- Ability to multitask and manage workload efficiently in a busy environment.
What We Offer:
- Comprehensive package + bonus
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
Inclusivity & Diversity:
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues.
Automotive Service Advisor - Scheduling & Customer Care in Leeds employer: JCT600 Ltd
At JCT600, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every individual. Our comprehensive benefits package, including generous annual leave, enhanced family support, and extensive training opportunities, ensures that our employees can thrive both personally and professionally. Located in Leeds, our commitment to employee growth and well-being makes us a fantastic place for those looking to build a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor - Scheduling & Customer Care in Leeds
✨Tip Number 1
Get to know the company! Research JCT600 and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to be clear and concise. Role-play with a friend or family member to get comfortable explaining complex ideas simply.
✨Tip Number 3
Show off your organisational skills! Prepare a mock schedule of how you would manage service appointments. This will demonstrate your ability to multitask and keep everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the JCT600 team!
We think you need these skills to ace Automotive Service Advisor - Scheduling & Customer Care in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight any previous experience in automotive customer support and showcase your strong communication skills.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for JCT600. Share specific examples of how you've built customer relationships and managed expectations in past roles.
Showcase Your Organisational Skills:In your application, emphasise your ability to multitask and manage workloads efficiently. We want to see how you handle busy environments and keep everything running smoothly.
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JCT600 Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and common customer queries. Familiarise yourself with JCT600's values and how they align with your own experience in customer support.
✨Showcase Your Communication Skills
As a Service Advisor, clear communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in managing expectations and resolving issues.
✨Demonstrate Organisational Skills
Think of specific instances where you successfully managed multiple tasks or appointments. Highlight your ability to stay organised in a busy environment, as this will be crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how JCT600 supports its employees. This shows your genuine interest in the company and the role, making you stand out as a candidate.
