At a Glance
- Tasks: Be the go-to person for customers during their vehicle servicing journey.
- Company: Join JCT600, a company that values its people and careers.
- Benefits: Enjoy competitive pay, bonuses, and 34+ days of annual leave.
- Other info: We celebrate diversity and offer great growth opportunities.
- Why this job: Build lasting relationships while ensuring excellent service in a dynamic environment.
- Qualifications: Experience in customer support and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Service Advisor – Audi Grimsby
Location: Grimsby
Salary: Competitive plus bonus
At JCT600, our Service Advisors are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team. Your role is key to building long‑lasting customer relationships by managing expectations and delivering excellent service every step of the way.
Your Day‑to‑Day Will Include:
- Scheduling and managing vehicle service appointments and repairs.
- Advising customers on necessary maintenance and repair work clearly and accurately.
- Coordinating with workshop technicians to monitor job progress and completion.
- Ensuring all service documentation and systems are up to date and compliant.
What We Are Looking For:
- Previous experience in a service advisor or automotive customer support role (preferable).
- Strong communication and organisational skills.
- Ability to multitask and manage workload efficiently in a busy environment.
What We Offer:
- Comprehensive package + bonus
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Enhanced paid maternity and paternity leave
- Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best‑in‑class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle‑to‑work and discounted gym schemes
- Referral scheme up to £1,000
Why JCT600?
We’ve spent over 75 years building a business that values its people and their careers. We pride ourselves on being rated highly by colleagues for engagement and inclusivity. Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments.
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
Automotive Service Advisor — Customer Focus, Growth & Bonus in Grimsby employer: JCT600 Ltd
At JCT600, we pride ourselves on fostering a supportive and inclusive work environment where our Service Advisors play a crucial role in delivering exceptional customer experiences. With competitive salaries, generous annual leave, and extensive training opportunities, we are dedicated to the growth and well-being of our employees. Located in Grimsby, our commitment to inclusivity and employee engagement makes us an excellent employer for those seeking a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor — Customer Focus, Growth & Bonus in Grimsby
✨Tip Number 1
Get to know the company! Research JCT600 and understand their values, especially their commitment to inclusivity and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to convey information clearly and effectively. Role-play with a friend or family member to get comfortable discussing vehicle servicing and repairs in a way that customers can easily understand.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might even share tips on how to stand out during the hiring process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the JCT600 family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Automotive Service Advisor — Customer Focus, Growth & Bonus in Grimsby
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer service. We want to see how you've built relationships and managed expectations in previous roles, especially in automotive settings.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to describe your skills and experiences, just like you would when advising a customer about their vehicle.
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to reflect the specific requirements of the Service Advisor role at JCT600. It shows us you’re genuinely interested.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JCT600 Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Understand common vehicle maintenance and repair needs, as well as the services offered by JCT600. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Service Advisor, clear communication is key. Practice explaining complex automotive issues in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions, which will highlight your customer service skills.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with an unhappy customer or managing multiple appointments. Think of examples from your past experience where you successfully navigated similar challenges, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared about the company culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if JCT600 is the right fit for you.
