At a Glance
- Tasks: Lead and support a dynamic service team to deliver exceptional customer experiences.
- Company: Join Volkswagen Hull, a leader in the automotive industry with a focus on teamwork.
- Benefits: Enjoy 34 days of annual leave, bonuses, and flexible working options.
- Other info: We value diversity and inclusivity, offering a supportive environment for all.
- Why this job: Make a real impact by enhancing service operations and building strong customer relationships.
- Qualifications: Experience in automotive service or a passion for stepping into leadership roles.
The predicted salary is between 35000 - 45000 £ per year.
- General Service Manager – Volkswagen Hull
- Your Day-to-day Will Include
- Leading, coaching, and supporting the service team to achieve strong performance and great customer outcomes.
- Managing workshop capacity, bookings, and resources to ensure efficient workflow and maximum productivity.
- Maintaining brand standards and developing positive relationships with manufacturer partners.
- Reviewing performance data, customer feedback, and financial metrics to identify improvements and support continuous development.
- Handling customer queries and complaints professionally, ensuring timely resolutions and positive experiences.
- What We’re Looking For
- Experience within an automotive service or aftersales environment — either as an experienced manager or someone ready to take the next step into leadership.
- Strong people and communication skills, with the ability to motivate, coach, and influence a team positively.
- A customer‑first mindset, committed to delivering high-quality service and building trusted relationships.
- Good understanding of service operations, workshop processes, and how to maintain an efficient, well‑organised department.
- High attention to detail with a commitment to maintaining compliance, accuracy, and exceptional service standards.
What we offer
- Comprehensive package + bonus
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best‑in‑class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle‑to‑work and discounted gym schemes
- Referral scheme up to £1,000
- Flexible working
- Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.
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General Service Manager employer: JCT600 Ltd
JCT600 Ltd is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With generous benefits such as 34 days of annual leave, enhanced family support, and comprehensive training programmes, employees are empowered to thrive in their roles while enjoying a supportive and inclusive environment across Sheffield, Barnsley, and Lincoln.
We think you need these skills to ace General Service Manager
Leadership Skills
Coaching Skills
Communication Skills
Customer Service Skills
Workshop Management
Performance Data Analysis
Problem-Solving Skills
