At a Glance
- Tasks: Support Key Account Managers and Fleet Manager in delivering efficient service and handling enquiries.
- Company: Join a leading VW Commercial Vehicles team in Sheffield with a focus on customer satisfaction.
- Benefits: Competitive salary, bonus, generous annual leave, and enhanced family support.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by building strong customer relationships and driving profitability.
- Qualifications: Attention to detail, excellent communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 € per year.
Location: Sheffield, South Yorkshire
Salary: Competitive plus bonus
Within this role you will support the Key Account Managers and Fleet Manager in delivering a robust, efficient service by handling product enquiries accurately and on time, processing new vehicle orders and finance applications in line with compliance requirements. Key to this role will be to build strong customer relationships whilst ensuring high standards of account support to help grow and develop key accounts.
Your Day To Day Will Include:
- Manage daily communications with customers across email, phone and customer portals.
- Driving profitability through retention and customer satisfaction, delivering outstanding customer service at all times.
- Managing all inbound enquiries accurately and efficiently.
- Maintain 100% compliance with both internal and FCA standards.
- Deliver outstanding customer service to ensure retention.
- Provide up-to-date product, marketing, and pricing information.
- Assist with email management and quotations during peak times.
What We’re Looking For:
- Exceptional level of attention to detail and accuracy.
- Excellent, high level team communication skills.
- A customer centric approach, always striving to deliver service above customer expectations.
- Ability to quickly build strong positive relationships with key stakeholders.
- Ability to work to targets, deadlines and under pressure.
- Computer literacy – proficient in Microsoft Excel, Word, Outlook and data input.
- Excellent organisational skills.
- Numerically proficient.
What We Offer:
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years).
- Family support: Enhanced paid maternity and paternity leave.
- Wellbeing.
Fleet Support Executive - VWCV Sheffield employer: JCT600 Ltd
As a Fleet Support Executive at VW Commercial Vehicles in Sheffield, you will join a dynamic team that prioritises exceptional customer service and employee wellbeing. With competitive salaries, generous annual leave, and enhanced family support, the company fosters a supportive work culture that encourages professional growth and development. The vibrant location of Sheffield offers a unique blend of urban and natural environments, making it an ideal place for both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Support Executive - VWCV Sheffield
✨Tip Number 1
Get to know the company inside out! Research VW Commercial Vehicles and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be managing daily communications with customers, it’s crucial to sound confident and articulate. Role-play with a friend or family member to get comfortable with handling inquiries and providing information.
✨Tip Number 3
Show off your organisational skills! Prepare a system for tracking your applications and follow-ups. This will not only keep you on top of things but also demonstrate your ability to manage multiple tasks effectively, just like you would in the Fleet Support Executive role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job. Good luck!
We think you need these skills to ace Fleet Support Executive - VWCV Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fleet Support Executive role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Attention to Detail:Since this role requires a keen eye for detail, be sure to showcase examples where you've demonstrated accuracy in your previous roles. Whether it's managing communications or processing orders, let us know how you’ve nailed it before!
Communicate Clearly:Your written communication skills are crucial for this position. Keep your application clear and concise, and make sure to proofread for any typos or errors. We appreciate clarity and professionalism in all our interactions!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JCT600 Ltd
✨Know Your Stuff
Make sure you’re familiar with VW Commercial Vehicles and their products. Brush up on the latest models, features, and any recent news about the company. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs. This will demonstrate your customer-centric approach and ability to build strong relationships.
✨Be Ready for Compliance Questions
Since compliance is key in this role, be prepared to discuss your understanding of compliance requirements, especially related to FCA standards. You might want to review any relevant regulations and think about how you’ve ensured compliance in previous roles.
✨Demonstrate Your Organisational Skills
Think of ways to showcase your organisational skills during the interview. You could mention tools or methods you use to manage your time and tasks effectively, especially when working under pressure. This will highlight your ability to handle multiple enquiries and maintain high standards.
