At a Glance
- Tasks: Lead and develop the Front of House team to deliver exceptional customer experiences.
- Company: Join JCT600, a supportive and inclusive workplace focused on your growth.
- Benefits: Enjoy 34+ days annual leave, bonuses, and comprehensive training opportunities.
- Why this job: Make a real impact in a fun environment while advancing your career.
- Qualifications: Experience in customer service and team leadership is preferred.
The predicted salary is between 30000 - 40000 € per year.
As the Front of House Manager at our new VW/Skoda Dealership in Doncaster, you will lead, manage and develop the Front of House operation, achieving the budgeted financial and operational objectives whilst ensuring the highest level of customer experience at all times. Assisting both the Aftersales Manager and Head of Business, you will maintain standards whilst building outstanding relationships with the Brand.
Your day-to-day as a Front of House Manager will include:
- Leading, coaching, developing, and managing the Front of House team to elevate their performance and behaviours whilst delivering results.
- Ensuring the appropriate resource management to deliver the highest level of customer experience.
- Assisting the Aftersales Manager in developing and implementing both the customer and colleague journey, ensuring all are treated fairly and equitably.
- Conducting regular customer journey reviews with the team to develop and enhance the experience delivered to our customers.
- Ensuring that all Brand standards are adhered to at all times.
- Maximising profit through the sale of additional work, products and services.
- Resolving any customer complaints to ensure a fair and equitable resolution, ensuring the root cause is identified and solutions implemented to minimise chance of recurrence.
What We’re Looking For
- Proven track record of achieving high levels of customer satisfaction.
- A customer centric approach, always striving to deliver service above customer expectations.
- Proven experience of leading and managing successful teams to deliver results is desirable, with a strong ability to lead, influence and coach others into delivering results.
What We Offer
- Comprehensive package + bonus
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues.
Front of House Manager in Doncaster employer: JCT600 Ltd
At JCT600, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that prioritises employee development and well-being. As the Front of House Manager at our new VW/Skoda Dealership in Doncaster, you will benefit from comprehensive training opportunities, a generous holiday allowance, and a commitment to inclusivity, ensuring you thrive both personally and professionally in a dynamic environment focused on delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Doncaster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the Front of House Manager role at JCT600.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in leading teams and enhancing customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at JCT600.
We think you need these skills to ace Front of House Manager in Doncaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Front of House Manager role. Highlight your experience in leading teams and delivering exceptional customer service, as these are key aspects of the job.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve achieved high levels of customer satisfaction or improved team performance. We love seeing quantifiable results!
Keep It Professional Yet Personal:While we want to see your professional side, don’t be afraid to let your personality shine through. A friendly tone can make your application stand out and show us that you’d fit right in with our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and shows your enthusiasm for joining JCT600!
How to prepare for a job interview at JCT600 Ltd
✨Know Your Customer Experience
As a Front of House Manager, your role revolves around delivering exceptional customer experiences. Research JCT600's customer service philosophy and be ready to discuss how you can enhance it. Think of specific examples from your past where you've gone above and beyond for customers.
✨Showcase Your Leadership Skills
This position requires strong leadership abilities. Prepare to share stories about how you've successfully led teams in the past. Highlight your coaching techniques and how you've motivated team members to achieve their best performance.
✨Understand the Brand Standards
Familiarise yourself with VW/Skoda's brand standards and values. During the interview, demonstrate your understanding of these standards and how you plan to uphold them in your role. This shows that you're not just a fit for the job, but also for the brand.
✨Prepare for Problem-Solving Scenarios
Expect questions about handling customer complaints and operational challenges. Think of specific instances where you've resolved issues effectively. Be ready to discuss your approach to identifying root causes and implementing solutions to prevent future occurrences.
