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- Tasks: Guide customers through their post-sale journey and ensure seamless handovers.
- Company: Join the JCT600 family, where we deliver unforgettable experiences.
- Benefits: Flexible hours, 34 days annual leave, and enhanced family support.
- Other info: Perfect part-time role for students looking to gain experience in a dynamic environment.
- Why this job: Make a real impact by ensuring every customer feels valued and appreciated.
- Qualifications: Passion for customer service and strong organisational skills.
The predicted salary is between 10 - 12 £ per hour.
Location: Chesterfield - South Yorkshire (Derbyshire)
Part Time - 18 hours per week - flexible on days/hours
At our contact centre in Chesterfield, part of the JCT600 family, we don’t just sell cars – we deliver experiences. As a Customer Experience Executive, you’ll be the person who makes each handover unforgettable, ensuring each interaction is seamless, professional and memorable.
Your Day-to-day Will Include:
- Guiding customers through their post-sale journey with clear communication and support from purchase through to handover.
- Overseeing vehicle preparation and documentation, ensuring everything is ready to the highest standard.
- Delivering smooth, seamless handovers and encouraging customer feedback through reviews.
What We’re Looking For:
- A natural people person with a genuine passion for delivering exceptional customer service.
- Highly organised with an eye for detail and a proactive, solution-focused mindset.
- Confident and professional, taking pride in representing both JCT600 and the brand(s).
- Driven to go the extra mile, ensuring every customer leaves feeling truly valued.
What We Offer:
- Comprehensive package + bonus
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing
Customer Experience Advisor - Part Time - CSC Chesterfield employer: JCT600 Ltd
Contact Detail:
JCT600 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - Part Time - CSC Chesterfield
✨Tip Number 1
Get to know the company! Research JCT600 and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering exceptional customer service, think of examples from your past experiences where you've gone the extra mile for someone. Be ready to share these stories during your interview.
✨Tip Number 3
Be proactive! If you get the chance, follow up after your interview with a thank-you note. It shows you're genuinely interested and helps you stand out from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of the JCT600 family!
We think you need these skills to ace Customer Experience Advisor - Part Time - CSC Chesterfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating memorable experiences for customers, so share any relevant stories or examples that highlight your passion.
Be Organised and Detail-Oriented: Make sure your application is well-structured and free of errors. We appreciate candidates who pay attention to detail, so double-check your spelling and grammar. A tidy application reflects your organisational skills, which are key for this role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Experience Advisor role. Highlight your relevant experience and skills that align with what we’re looking for, showing us why you’d be a great fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at JCT600 Ltd
✨Know Your Customer Experience
Before the interview, brush up on what exceptional customer service means to you. Think of examples where you've gone above and beyond for a customer. This will show your passion for delivering memorable experiences, which is key for a Customer Experience Advisor.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage your time and tasks effectively. Bring up specific instances where your attention to detail made a difference in your previous roles. This will highlight your ability to oversee vehicle preparation and documentation with precision.
✨Practice Clear Communication
Since guiding customers through their post-sale journey is crucial, practice articulating your thoughts clearly. You might even role-play common customer scenarios with a friend to ensure you can communicate seamlessly and professionally during the interview.
✨Demonstrate Your Proactive Mindset
Think of times when you identified a problem and took the initiative to solve it. Be ready to share these stories, as they will illustrate your solution-focused approach and your drive to go the extra mile for customers.