At a Glance
- Tasks: Be the friendly voice for customers, turning queries into bookings and providing top-notch service.
- Company: Join JCT600, a company that values people and their careers.
- Benefits: Enjoy flexible hours, generous annual leave, and comprehensive training opportunities.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real impact by delivering exceptional customer experiences in a dynamic environment.
- Qualifications: Great communication skills and a passion for outstanding customer service are essential.
The predicted salary is between 12 - 15 € per hour.
Location: Chesterfield - Derbyshire
Part Time - 24 hours per week - Flexible on days Mon-Fri & hours between 8am - 6pm
At JCT600, our Customer Experience Advisors are at the heart of our business — passionate about people, dedicated to service, and committed to delivering an exceptional experience every time. Based at our dynamic Customer Service Centre in Chesterfield, you’ll be the first point of contact for our customers, helping them with their enquiries and turning conversations into bookings and aftersales opportunities. If you’re someone who loves to talk, thrives in a fast‑paced environment, and takes pride in providing outstanding service — this is the role for you. You’ll receive full on‑the‑job training and support from an experienced advisor to help you succeed.
Your Day-to-day Responsibilities
- Acting as the first point of contact for customers via telephone providing friendly professional assistance.
- Delivering an exceptional customer experience by understanding individual needs and identifying appropriate products and services.
- Making and converting bookings, promoting aftersales products, and highlighting the importance of keeping vehicles maintained in line with manufacturer guidelines.
- Providing accurate information and advice in line with duty of care and compliance standards.
- Updating and maintaining customer records, ensuring all data is accurate and GDPR compliant.
What We’re Looking For
- Excellent communication skills and a genuine passion for delivering outstanding customer service.
- A professional telephone manner, able to quickly build rapport and trust.
- Tenacious and proactive — always ready to spot and act on opportunities.
- A true team player who enjoys working collaboratively in a busy, high-energy environment.
What We Offer
- Comprehensive package + bonus
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle‑to‑work and discounted gym schemes
- Referral scheme up to £1,000
- Flexible working
Employee Benefits
Read more about our Employee Benefits - JCT600
Why JCT600
We’ve spent over 75 years building a business that values its people and their careers. We pride ourselves on being rated highly by colleagues for engagement and inclusivity. Our commitment to your growth is reflected in our "Life at JCT600" philosophy and seven colleague commitments.
How To Apply
At JCT600, you’re always a name, never a number. Ready to drive your career forward? Click “Apply Now” and upload your CV. Looking for future roles? Submit your CV directly here and join our talent pool.
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
Customer Experience Advisor - Part Time - CSC Chesterfield - (24 hours per week) employer: JCT600 Ltd
At JCT600, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Chesterfield Customer Service Centre where every team member is valued and supported. With comprehensive benefits including generous annual leave, enhanced family support, and extensive training opportunities, we are committed to fostering employee growth and inclusivity. Join us to be part of a dynamic team that thrives on delivering outstanding customer experiences while enjoying flexible working arrangements and a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - Part Time - CSC Chesterfield - (24 hours per week)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JCT600. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your passion for customer service and how you can contribute to the team.
✨Tip Number 3
Show off your personality! During the interview, let your genuine enthusiasm for helping customers shine through. Remember, they’re looking for someone who can connect with people, so don’t be afraid to be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Experience Advisor - Part Time - CSC Chesterfield - (24 hours per week)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering outstanding customer service shine through. We want to see how you connect with people and make their day better!
Tailor Your CV to the Role:Make sure your CV highlights relevant experience that aligns with the Customer Experience Advisor role. Use keywords from the job description to show us you’re a perfect fit for our team.
Be Professional Yet Friendly:Your written application should reflect the professional yet approachable manner we value at JCT600. Keep it friendly and engaging, just like you would when speaking to a customer.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at JCT600 Ltd
✨Know the Company
Before your interview, take some time to research JCT600. Understand their values, mission, and what makes them stand out in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling enquiries and building rapport.
✨Prepare for Situational Questions
Expect questions that assess how you handle specific situations. Think of examples from your past experiences where you provided outstanding customer service or resolved a challenging issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
