At a Glance
- Tasks: Be the friendly voice for customers, turning queries into bookings and providing top-notch service.
- Company: Join JCT600, a dynamic company that values people and exceptional customer experiences.
- Benefits: Enjoy 34 days of annual leave, flexible hours, and a comprehensive benefits package.
- Other info: Join a diverse team where you can be your true self and grow your career.
- Why this job: Perfect for chatty individuals who thrive in fast-paced environments and love helping others.
- Qualifications: Great communication skills and a passion for outstanding customer service are essential.
The predicted salary is between 12 - 15 £ per hour.
Location: Chesterfield – Derbyshire
Part Time – 23 hours per week. Monday, Thursday & Friday – flexible between 8 am and 6 pm.
At JCT600, our Customer Experience Advisors are at the heart of our business — passionate about people, dedicated to service, and committed to delivering an exceptional experience every time. Based at our dynamic Customer Service Centre in Chesterfield, you’ll be the first point of contact for our customers, helping them with their enquiries and turning conversations into bookings and aftersales opportunities. If you’re someone who loves to talk, thrives in a fast‑paced environment, and takes pride in providing outstanding service, this is the role for you. You’ll receive full on‑the‑job training and support from an experienced advisor to help you succeed.
Your day‑to‑day will include:
- Act as the first point of contact for customers via telephone, providing friendly professional assistance.
- Deliver an exceptional customer experience by understanding individual needs and identifying appropriate products and services.
- Make and convert bookings, promote aftersales products, and highlight the importance of keeping vehicles maintained in line with manufacturer guidelines.
- Provide accurate information and advice in line with duty‑of‑care and compliance standards.
- Update and maintain customer records, ensuring all data is accurate and GDPR compliant.
What we’re looking for:
- Excellent communication skills and a genuine passion for delivering outstanding customer service.
- A professional telephone manner, able to quickly build rapport and trust.
- Tenacious and proactive – always ready to spot and act on opportunities.
- A true team player who enjoys working collaboratively in a busy, high‑energy environment.
What we offer:
- Comprehensive package + bonus.
- Annual leave: 34 days including bank holidays, increasing to 36 days (after 5 years) and 38 days (after 10 years).
- Family support: Enhanced paid maternity and paternity leave.
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover.
- Training & development from foundation to advanced levels through brand partner training and best‑in‑class leadership development.
- Colleague car purchase scheme & servicing discounts.
- Cycle‑to‑work and discounted gym schemes.
- Referral scheme up to £1,000.
- Flexible working.
Inclusivity & diversity: JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
Customer Experience Advisor - Part Time - CSC Chesterfield - (23 hours per week) employer: JCT600 Ltd
At JCT600, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Chesterfield Customer Service Centre where teamwork and communication thrive. With comprehensive benefits including generous annual leave, enhanced family support, and extensive training opportunities, we are dedicated to fostering employee growth and well-being. Join us to be part of a diverse and inclusive environment that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - Part Time - CSC Chesterfield - (23 hours per week)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JCT600. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and passion for customer service, as these are key for the Customer Experience Advisor role.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've delivered outstanding customer service or turned a challenging situation into a positive one. This will help you stand out as a proactive team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the JCT600 family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Advisor - Part Time - CSC Chesterfield - (23 hours per week)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – we love to see that dedication!
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences that match the role of a Customer Experience Advisor. Highlight your communication skills and any relevant experience in fast-paced environments – it’ll help us see you as a great fit!
Be Professional Yet Friendly:Remember, we’re looking for someone with a professional telephone manner who can build rapport quickly. Use a friendly tone in your written application to show us you can connect with customers just as easily as you can on the phone.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light possible. We can’t wait to hear from you!
How to prepare for a job interview at JCT600 Ltd
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes an exceptional customer experience and be ready to share examples of how you've delivered great service in the past.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice speaking clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling enquiries and building rapport.
✨Show Your Passion for People
During the interview, let your enthusiasm for helping others shine through. Share stories that highlight your dedication to customer satisfaction and how you’ve gone the extra mile to assist customers in previous roles.
✨Be Ready to Discuss Teamwork
As a team player, be prepared to talk about your experiences working collaboratively in busy environments. Highlight specific instances where you contributed to team success or supported colleagues in achieving shared goals.
