At a Glance
- Tasks: Be the friendly voice for customers, helping them with enquiries and bookings.
- Company: Join JCT600, a company that values people and their careers.
- Benefits: Enjoy 34 days of annual leave, bonuses, and discounts on car purchases.
- Other info: Flexible hours, comprehensive training, and a supportive team culture.
- Why this job: Perfect for those who love talking and thrive in a fast-paced environment.
- Qualifications: Great communication skills and a passion for outstanding customer service.
The predicted salary is between 12 - 15 £ per hour.
Location: Chesterfield – Derbyshire
Part Time – 16 hours per week, Mondays & Tuesdays with flexible hours between 8am & 6pm; includes 1 Saturday in 3 starting 9am-1pm.
At JCT600, our Customer Experience Advisors are at the heart of our business — passionate about people, dedicated to service, and committed to delivering an exceptional experience every time. Based at our dynamic Customer Service Centre in Chesterfield, you’ll be the first point of contact for our customers, helping them with their enquiries and turning conversations into bookings and aftersales opportunities. If you’re someone who loves to talk, thrives in a fast-paced environment, and takes pride in providing outstanding service — this is the role for you. You’ll receive full on‑the‑job training and support from an experienced advisor to help you succeed.
Your Day‑to‑day:
- Acting as the first point of contact for customers via telephone providing friendly professional assistance.
- Delivering an exceptional customer experience by understanding individual needs and identifying appropriate products and services.
- Making and converting bookings, promoting aftersales products, and highlighting the importance of keeping vehicles maintained in line with manufacturer guidelines.
- Providing accurate information and advice in line with duty of care and compliance standards.
- Updating and maintaining customer records, ensuring all data is accurate and GDPR compliant.
What We’re Looking For:
- Excellent communication skills and a genuine passion for delivering outstanding customer service.
- A professional telephone manner, able to quickly build rapport and trust.
- Tenacious and proactive — always ready to spot and act on opportunities.
- A true team player who enjoys working collaboratively in a busy, high-energy environment.
Benefits:
- Comprehensive package + bonus
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Colleague car purchase scheme & servicing discounts
- Annual leave: 34 days including bank holidays, increasing to 36 days after 5 years and 38 days after 10 years
- Family support: Enhanced paid maternity and paternity leave
- Training & development: From foundation to advanced levels through brand partner training and best‑in‑class leadership development.
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
- Flexible working
Why JCT600?
We’ve spent over 75 years building a business that values its people and their careers. We pride ourselves on being rated highly by colleagues for engagement and inclusivity. Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments.
Inclusivity & Diversity:
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
Customer Experience Advisor - Part Time - CSC Chesterfield- (16 Hours per week) employer: JCT600 Ltd
At JCT600, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in our vibrant Chesterfield Customer Service Centre. With comprehensive benefits including generous annual leave, training and development opportunities, and a commitment to employee wellbeing, we empower our Customer Experience Advisors to thrive both personally and professionally. Join us to be part of a team that values your contributions and fosters a culture of collaboration and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - Part Time - CSC Chesterfield- (16 Hours per week)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JCT600. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and passion for customer service, as these are key for the Customer Experience Advisor role.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've delivered outstanding customer service or turned a conversation into a booking. This will help you stand out and show that you’re proactive and tenacious.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Experience Advisor - Part Time - CSC Chesterfield- (16 Hours per week)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past. We love to see that genuine passion!
Tailor Your Application:Make sure to customise your application to reflect the skills and experiences that match the role of a Customer Experience Advisor. Highlight your communication skills and any relevant experience in fast-paced environments. This helps us see why you’d be a great fit!
Be Professional Yet Friendly:Since you'll be the first point of contact for our customers, it's important to strike the right balance between professionalism and friendliness in your application. Use a warm tone while maintaining clarity and professionalism in your writing.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need to complete your application smoothly. We can’t wait to hear from you!
How to prepare for a job interview at JCT600 Ltd
✨Know the Company
Before your interview, take some time to research JCT600. Understand their values, mission, and what makes them stand out in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to demonstrate how you would handle inquiries and build rapport over the phone.
✨Prepare for Situational Questions
Expect questions that assess how you handle specific situations. Think of examples from your past experiences where you provided outstanding customer service or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Teamwork and Proactivity
JCT600 values team players who are proactive. Be ready to discuss how you've worked collaboratively in previous roles and how you’ve taken initiative to improve customer experiences. Highlighting these traits will align well with what they’re looking for in a candidate.
