At a Glance
- Tasks: Guide customers through their post-sale journey and ensure memorable handovers.
- Company: Join the JCT600 family, a leader in delivering exceptional customer experiences.
- Benefits: Enjoy 34 days annual leave, flexible working, and a comprehensive benefits package.
- Other info: Join a supportive, inclusive environment with great career growth opportunities.
- Why this job: Be the face of JCT600 and make every customer feel valued and appreciated.
- Qualifications: A people person with a passion for outstanding customer service and attention to detail.
The predicted salary is between 12 - 15 € per hour.
Location: Chesterfield - South Yorkshire (Derbyshire)
Part Time - 18 hours per week - flexible on days/hours
At our contact centre in Chesterfield, part of the JCT600 family, we don’t just sell cars – we deliver experiences. As a Customer Experience Executive, you’ll be the person who makes each handover unforgettable, ensuring each interaction is seamless, professional and memorable.
Your Day-to-day Will Include:
- Guiding customers through their post-sale journey with clear communication and support from purchase through to handover.
- Overseeing vehicle preparation and documentation, ensuring everything is ready to the highest standard.
- Delivering smooth, seamless handovers and encouraging customer feedback through reviews.
What We’re Looking For:
- A natural people person with a genuine passion for delivering exceptional customer service.
- Highly organised with an eye for detail and a proactive, solution-focused mindset.
- Confident and professional, taking pride in representing both JCT600 and the brand(s).
- Driven to go the extra mile, ensuring every customer leaves feeling truly valued.
What We Offer:
- Comprehensive package + bonus
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
- Flexible working
Why JCT600?
- We’ve spent over 75 years building a business that values its people and their careers
- We pride ourselves on being rated highly by colleagues for engagement and inclusivity
- Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments
Inclusivity & Diversity:
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we're proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues.
Customer Experience Advisor - Part Time (18 hours per week) in Chesterfield employer: JCT600 Ltd
At JCT600, we pride ourselves on creating a supportive and inclusive work environment where every team member is valued. As a Customer Experience Advisor in Chesterfield, you'll enjoy flexible working hours, comprehensive benefits including enhanced leave and training opportunities, and a culture that prioritises employee growth and wellbeing. Join us to be part of a company that has been dedicated to delivering exceptional experiences for over 75 years, ensuring you feel like a name, not just a number.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - Part Time (18 hours per week) in Chesterfield
✨Tip Number 1
Get to know the company! Research JCT600 and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Customer Experience Advisor, you'll need to shine in communication. Role-play with friends or family to get comfortable with guiding customers through their journey and handling any questions they might have.
✨Tip Number 3
Be proactive! When you apply, don’t just sit back. Follow up on your application and express your enthusiasm for the role. A little initiative can go a long way in showing how driven you are to join the JCT600 family.
✨Tip Number 4
Join our talent pool! If you’re not quite ready to apply, submit your CV anyway. This keeps you in the loop for future roles and shows us that you’re keen to be part of our community at JCT600.
We think you need these skills to ace Customer Experience Advisor - Part Time (18 hours per week) in Chesterfield
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. We want to see that you genuinely care about making every interaction memorable and seamless.
Be Organised and Detail-Oriented:Highlight your organisational skills and attention to detail in your application. Mention any relevant experiences where you've successfully managed tasks or projects, as this will show us you're proactive and solution-focused.
Tailor Your CV to the Role:Make sure your CV reflects the specific skills and experiences that align with the Customer Experience Advisor role. Use keywords from the job description to demonstrate that you understand what we're looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JCT600 Ltd
✨Know the Company Inside Out
Before your interview, take some time to research JCT600 and their values. Understand their commitment to customer experience and how they pride themselves on inclusivity. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your People Skills
As a Customer Experience Advisor, being a people person is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you handle feedback, as this will resonate well with the interviewers.
✨Demonstrate Organisation and Attention to Detail
In this role, being organised is crucial. Bring up instances where your attention to detail made a difference in your previous jobs. You could mention how you managed documentation or ensured smooth processes, which will illustrate your proactive mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
