At a Glance
- Tasks: Be the friendly voice for customers, turning queries into bookings and providing top-notch service.
- Company: Join JCT600, a company that values people and fosters a supportive culture.
- Benefits: Enjoy flexible hours, comprehensive benefits, and generous annual leave.
- Other info: Dynamic team environment with opportunities for growth and inclusivity.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
Location: Chesterfield – Derbyshire
Part Time – 16 hours per week, Mondays & Tuesdays with flexible hours between 8am & 6pm; includes 1 Saturday in 3 starting 9am-1pm.
At JCT600, our Customer Experience Advisors are at the heart of our business — passionate about people, dedicated to service, and committed to delivering an exceptional experience every time. Based at our dynamic Customer Service Centre in Chesterfield, you’ll be the first point of contact for our customers, helping them with their enquiries and turning conversations into bookings and aftersales opportunities.
If you’re someone who loves to talk, thrives in a fast-paced environment, and takes pride in providing outstanding service — this is the role for you. You’ll receive full on‑the‑job training and support from an experienced advisor to help you succeed.
Your Day‑to‑day
- Acting as the first point of contact for customers via telephone providing friendly professional assistance.
- Delivering an exceptional customer experience by understanding individual needs and identifying appropriate products and services.
- Making and converting bookings, promoting aftersales products, and highlighting the importance of keeping vehicles maintained in line with manufacturer guidelines.
- Providing accurate information and advice in line with duty of care and compliance standards.
- Updating and maintaining customer records, ensuring all data is accurate and GDPR compliant.
What We’re Looking For
- Excellent communication skills and a genuine passion for delivering outstanding customer service.
- A professional telephone manner, able to quickly build rapport and trust.
- Tenacious and proactive — always ready to spot and act on opportunities.
- A true team player who enjoys working collaboratively in a busy, high-energy environment.
Benefits
- Comprehensive package + bonus
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Colleague car purchase scheme & servicing discounts
- Annual leave: 34 days including bank holidays, increasing to 36 days after 5 years and 38 days after 10 years
- Family support: Enhanced paid maternity and paternity leave
- Training & development: From foundation to advanced levels through brand partner training and best‑in‑class leadership development.
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
- Flexible working
Why JCT600?
We’ve spent over 75 years building a business that values its people and their careers. We pride ourselves on being rated highly by colleagues for engagement and inclusivity. Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments.
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
Chesterfield Part-Time Customer Experience Advisor (16h/wk) employer: JCT600 Ltd
At JCT600, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Chesterfield. Our Customer Experience Advisors enjoy comprehensive benefits, including generous annual leave, flexible working hours, and extensive training opportunities that foster personal and professional growth. With a strong commitment to employee wellbeing and a culture that values diversity, JCT600 is dedicated to making every team member feel valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Chesterfield Part-Time Customer Experience Advisor (16h/wk)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JCT600. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your dedication and fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there, so keep an eye out for any other roles that might suit you!
We think you need these skills to ace Chesterfield Part-Time Customer Experience Advisor (16h/wk)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share examples of how you've gone above and beyond for customers in the past – we love to see that passion!
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the job description. We want to see how you fit into our dynamic team, so don’t be shy about showcasing your relevant experience.
Keep It Professional Yet Friendly:Remember, you're applying for a role where communication is key! Use a professional tone but keep it friendly and approachable. We’re looking for someone who can build rapport with customers, so let your personality come through.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at JCT600 Ltd
✨Know the Company
Before your interview, take some time to research JCT600. Understand their values, mission, and what makes them stand out in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to demonstrate how you would handle inquiries and build rapport over the phone.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific examples from your past experiences where you turned a challenging situation into a positive outcome. This will highlight your proactive nature and ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company. It’s a great way to leave a lasting impression!
