Assistant Service Manager – Kia Castleford
As Assistant Service Manager, you’ll support the Aftersales Manager in leading a busy aftersales department, helping the team deliver strong results and an outstanding experience for every customer.
You’ll play a key role in the day-to-day running of the department, supporting colleagues, planning workshop activity and maintaining brand standards.
- Comprehensive package + bonus
- Wellbeing & protection:Life assurance, pension, enhanced sickness cover
- Colleague car purchase scheme & servicing discounts
As Assistant Service Manager, Your Day-to-day Will Include
- Leading and coaching the service team to deliver excellent customer care and achieve departmental objectives.
- Managing workshop bookings, job card preparation and workflow to make the best use of available capacity and minimise repeat visits.
- Supporting the Aftersales Manager with labour sales, profitability, customer feedback and team performance.
- Maintaining brand standards, warranty processes and a safe, well-organised working environment.
What we’re looking for in an Assistant Service Manager:
We’re looking for a confident, customer-focused leader with a strong understanding of how an automotive service department operates.
- Experience leading or coaching a team in a service or aftersales environment; Senior Service Advisor experience would be an advantage.
- The ability to balance customer experience, workshop efficiency and commercial results.
- Strong communication, organisation and problem-solving skills.
- Confidence using dealership systems; Kerridge experience would be an advantage.
- A full UK driving licence with no excessive penalty points.
What we offer:
- Comprehensive package + bonus
- Annual leave:34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support:Enhanced paid maternity and paternity leave
- Wellbeing & protection:Life assurance, pension, enhanced sickness cover
- Training & development:From foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
Benefits
Read more about ourEmployee Benefits - JCT600
Why JCT600?
- We’ve spent over 80 years building a business that values its people and their careers
- We pride ourselves on being rated highly by colleagues for engagement and inclusivity
- Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
As part of our commitment to being an inclusive business, we’re proud to beaDisability Confident employer.
We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
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Assistant Service Manager in Castleford employer: JCT600 Ltd
At JCT600, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Sheffield, South Yorkshire. Our Trade Parts Advisors play a crucial role in ensuring a seamless aftersales journey, backed by comprehensive benefits such as enhanced leave, training opportunities, and a commitment to employee growth. With a focus on engagement and inclusivity, we strive to create a workplace where every colleague feels valued and empowered to thrive.
