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- Tasks: Lead a dynamic logistics team to deliver exceptional customer service and exceed targets.
- Company: Join JCT600, a respected name in the automotive industry with a people-first culture.
- Benefits: Enjoy 34 days of annual leave, enhanced family support, and professional development opportunities.
- Why this job: Make a real impact by driving customer satisfaction and operational excellence.
- Qualifications: Experience in managing customer service or logistics teams with a strong focus on results.
- Other info: Be part of an inclusive environment that values diversity and personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As a Customer Service Manager, you will play a pivotal role in ensuring the smooth and effective operation of our logistics function while consistently delivering outstanding customer experiences. You will lead and motivate a high‑performing logistics team, ensuring service level agreements and targets are exceeded, costs are carefully controlled, and customer satisfaction remains at the heart of everything we do. Through strong leadership, analytical thinking and a customer‑first mindset, you will turn challenges into opportunities, protect brand reputation and drive continuous improvement across logistics and delivery processes.
Your day-to-day will include:
- Lead and manage the logistics team to deliver timely, accurate and efficient vehicle deliveries, consistently exceeding targets and SLAs.
- Take ownership of customer complaint resolution, ensuring issues are resolved promptly, professionally and within agreed service levels.
- Monitor, review and manage the performance of logistics teams, external delivery providers and daily booking activity to drive operational excellence.
- Control delivery, complaint and goodwill costs, ensuring invoices align with agreed pricing and budgets are effectively managed.
- Develop, measure and improve logistics and delivery processes, building strong relationships with PDI centres, sites and key stakeholders.
About You
We’re looking for a driven, customer‑focused leader with the skill, attitude and energy to deliver exceptional service while inspiring others to be the best they can be. You will bring:
- Proven experience managing customer service or logistics teams in a fast‑paced environment, with a strong record of achieving targets and SLAs.
- A positive, resilient mindset with a “can‑do” attitude and the ability to motivate and lead high‑performing teams.
- Excellent attention to detail and strong analytical skills to manage costs, performance and continuous improvement.
- Outstanding communication and interpersonal skills, able to build strong relationships and handle challenging situations with professionalism.
- A customer‑first approach with a determination to exceed expectations while contributing positively to team culture and wider business goals.
What We Offer
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years).
- Family support: Enhanced paid maternity and paternity leave.
- Training & development: From foundation to advanced levels through brand partner training and our best‑in‑class leadership development.
- Cycle‑to‑work and discounted gym schemes.
- Referral scheme up to ÂŁ1,000.
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We try our hardest to make JCT600 feel like a home from home for all of our colleagues.
Customer Service Manager in Bradford employer: JCT600 LTD
Contact Detail:
JCT600 LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Bradford
✨Tip Number 1
Get to know the company inside out! Research JCT600, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved customer issues. We want you to be ready to share how you’ve turned challenges into opportunities during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which doubles your chances of landing that interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the JCT600 family. Let’s get you in there!
We think you need these skills to ace Customer Service Manager in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Manager role. Highlight your experience in managing logistics teams and achieving targets, as this is what we’re looking for!
Showcase Your Leadership Skills: We want to see how you’ve led teams in the past. Share specific examples of how you motivated your team and improved customer satisfaction. This will help us understand your leadership style.
Be Detail-Oriented: Attention to detail is key in this role. When writing your application, double-check for any typos or errors. A polished application shows us you care about quality!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to upload your CV there.
How to prepare for a job interview at JCT600 LTD
✨Know Your Stuff
Before the interview, dive deep into JCT600's values and customer service approach. Familiarise yourself with their logistics operations and think about how your experience aligns with their goals. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led teams in the past. Highlight situations where you motivated your team to exceed targets or resolved customer complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise a Customer-First Mindset
JCT600 is all about exceptional customer experiences. Prepare to share stories that demonstrate your commitment to customer satisfaction and how you've turned challenges into opportunities. This will resonate well with their focus on a customer-first approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their team culture, how they measure success in logistics, or what challenges they currently face. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
